Travel triangle/ Rest n Zest non refund of cancelled vacation to maldives
Complain ID : JGJN030890 32
Travel Complaint
Complaint Date : February 28, 2018
- State : Tamil Nadu
- City : Chennai
It is with great anguish that I am registering this complaint. I havespoken to RestNZest and Traveltriangle several times regarding this but they seem to be taking matters very lightly. Now let me explain the background of what had happened:
I had booked a tour package ( wife and myself) in Male islands(Maldives) through the Traveltriangle app. As your goodselves must be aware of the political crisis that has taken over the island nation, we were quite pained to hear that a fifteen day period emergency was declared in Maldives. I would like to draw your attention towards what our Ministry of external affairs had to say on this crisis.
Please go to http://mea.gov.in/advisories-details.htm?24/Advisory+for+Indian+nationals+traveling+to+Maldives
Advisory for Indian Nationals traveling to Maldives
February 05, 2018
"The prevailing political developments in Maldives and the resultant law and order situation is a matter of concern for the Government of India. Indian nationals are, therefore, advised to defer all non-essential travels to Male and other atolls until further notice. Indian expatriates in Maldives are also alerted to the need for heightened security awareness, and urged to exercise due caution in public and avoid public gatherings."
Considering the above statement and the fact that I was going to travel with my wife, I wanted to make sure there were no safety concerns, I immediately decided to cancel my flight tickets and the entire trip to Maldives. I rang up Traveltriangle helpline and registered my request for a cancellation, however Traveltriangle informed me that the normal cancellation charges would apply, which meant I would get a paltry refund. I was filled with anguish and rang up RestnZest(Travel agent in traveltriangle app). I spoke to Mr Ashok Jaswal ( who is the Proprietor of travel agent RestnZest) who vehemently argued that the cancellation charges would apply. I was even ready for a postponement of tour dates, even for which RestnZest was not ready.Now isn't this a clear case of contempt against the statement issued by The Ministry of External Affairs. When there is a ministerial level statement, RestnZest has shown the audacity to defy it.
I would have been so much happier to travel but for the political and civilian crisis in Maldives. Now this clearly shows that RestnZest and Traveltriangle are only profit hungry corporates who do not follow ethical practices and would put even their customers' safety at stake.
Is the agent asking me to sacrifice my safety and travel to the strife sticken archipelago?
When the former President and Judges of that nation themselves are not safe how can an ordinary tourist's safety be assured by them?
I pray to your goodselves to penalise RestnZest for the grave mistake and also ask them to fully refund my tour package amount.
Regards,
Deepak chandrasekhar
7200810485
I had booked a tour package ( wife and myself) in Male islands(Maldives) through the Traveltriangle app. As your goodselves must be aware of the political crisis that has taken over the island nation, we were quite pained to hear that a fifteen day period emergency was declared in Maldives. I would like to draw your attention towards what our Ministry of external affairs had to say on this crisis.
Please go to http://mea.gov.in/advisories-details.htm?24/Advisory+for+Indian+nationals+traveling+to+Maldives
Advisory for Indian Nationals traveling to Maldives
February 05, 2018
"The prevailing political developments in Maldives and the resultant law and order situation is a matter of concern for the Government of India. Indian nationals are, therefore, advised to defer all non-essential travels to Male and other atolls until further notice. Indian expatriates in Maldives are also alerted to the need for heightened security awareness, and urged to exercise due caution in public and avoid public gatherings."
Considering the above statement and the fact that I was going to travel with my wife, I wanted to make sure there were no safety concerns, I immediately decided to cancel my flight tickets and the entire trip to Maldives. I rang up Traveltriangle helpline and registered my request for a cancellation, however Traveltriangle informed me that the normal cancellation charges would apply, which meant I would get a paltry refund. I was filled with anguish and rang up RestnZest(Travel agent in traveltriangle app). I spoke to Mr Ashok Jaswal ( who is the Proprietor of travel agent RestnZest) who vehemently argued that the cancellation charges would apply. I was even ready for a postponement of tour dates, even for which RestnZest was not ready.Now isn't this a clear case of contempt against the statement issued by The Ministry of External Affairs. When there is a ministerial level statement, RestnZest has shown the audacity to defy it.
I would have been so much happier to travel but for the political and civilian crisis in Maldives. Now this clearly shows that RestnZest and Traveltriangle are only profit hungry corporates who do not follow ethical practices and would put even their customers' safety at stake.
Is the agent asking me to sacrifice my safety and travel to the strife sticken archipelago?
When the former President and Judges of that nation themselves are not safe how can an ordinary tourist's safety be assured by them?
I pray to your goodselves to penalise RestnZest for the grave mistake and also ask them to fully refund my tour package amount.
Regards,
Deepak chandrasekhar
7200810485
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