Fraud by Sterling Holidays and Resorts
Complain ID : JGJN024842 532 Complaint's Reply
Travel Complaint
Complaint Date : December 10, 2016
- State : Maharashtra
- City : Pune
- Address: Kothrud
(CUST ID-1221050): FRAUD AND CHEAP MARKETING TACTICS BY STERLING HOLIDAYS
Dear Sir / Madam,
I wish to highlight the fraudelent and cheap marketing tactics employed by STERLING HOLIDAYS. I availed the white membership plan in April 2015 (details can be traced from my Cust Id 1221050) with a down payment of 27043/- (cheque) and opted to pay the remaining membership fee in 12 equal EMIs after of 22, 000. The names of sales representatives were Mr. Yogesh Jain, Mr. Yogesh Kasurde and one more lady having Mob No 840 801 7111.
The following benefits were promised: (all of which is mentioned on the explanatory note obtained at the time of booking)
1) 10 reference credits (9x8000 + 1x5000 = Rs 77, 000/-) to be credited to my account after 4th EMI
2) 2 year RCI Membership (I learnt in 2016 that it is valid only for 1 year)
3) Complimentary additional holiday package of (6N/7D) during the first year
4) Normal benefits such as disounts, food vouchers etc
I kept on asking for an email confirmation and receipt which was promised to be delivered within 10 working days which however was received after 2 months from date of booking.
Thereafter, on contact after paying the 4th EMI, Sterling staff (Vinita Singh, Poonam S) flatly refused promise of 10 reference credits to which I expressed complete disappointment and requested them to cancel my membership. To my utter surprise, the reply given was - NO REFUNDS AFTER 10 DAYS AS PER COMPANY POLICY !!! Mails have been sent to the following addreses - feedback@sterlingholidays.com, reservations@sterlingholidays.com, poonam.s@sterlingholidays.com, online.care@sterlingholidays.com to no avail.
It is also to be noted that the company keeps on asking for AMC every year which was 7440 in 2015 and 9913 in 2016 which is without justification as we can get a booking at any good hotel for 07 days for this amount without having the trouble of membership costing approximately 3 lakhs !
I have since filed a complaint with local police station and also intend to pursue the matter with consumer court to expose this fraudulent and unethical company.
I am currently at Muscat and can be contacted on miheerb@gmail.com or +968 9526 7510 or my wife can be reached on +968 9835 4909 as she is pursuing the matter actively.
kind regards
Miheer Brahme
Dear Sir / Madam,
I wish to highlight the fraudelent and cheap marketing tactics employed by STERLING HOLIDAYS. I availed the white membership plan in April 2015 (details can be traced from my Cust Id 1221050) with a down payment of 27043/- (cheque) and opted to pay the remaining membership fee in 12 equal EMIs after of 22, 000. The names of sales representatives were Mr. Yogesh Jain, Mr. Yogesh Kasurde and one more lady having Mob No 840 801 7111.
The following benefits were promised: (all of which is mentioned on the explanatory note obtained at the time of booking)
1) 10 reference credits (9x8000 + 1x5000 = Rs 77, 000/-) to be credited to my account after 4th EMI
2) 2 year RCI Membership (I learnt in 2016 that it is valid only for 1 year)
3) Complimentary additional holiday package of (6N/7D) during the first year
4) Normal benefits such as disounts, food vouchers etc
I kept on asking for an email confirmation and receipt which was promised to be delivered within 10 working days which however was received after 2 months from date of booking.
Thereafter, on contact after paying the 4th EMI, Sterling staff (Vinita Singh, Poonam S) flatly refused promise of 10 reference credits to which I expressed complete disappointment and requested them to cancel my membership. To my utter surprise, the reply given was - NO REFUNDS AFTER 10 DAYS AS PER COMPANY POLICY !!! Mails have been sent to the following addreses - feedback@sterlingholidays.com, reservations@sterlingholidays.com, poonam.s@sterlingholidays.com, online.care@sterlingholidays.com to no avail.
It is also to be noted that the company keeps on asking for AMC every year which was 7440 in 2015 and 9913 in 2016 which is without justification as we can get a booking at any good hotel for 07 days for this amount without having the trouble of membership costing approximately 3 lakhs !
I have since filed a complaint with local police station and also intend to pursue the matter with consumer court to expose this fraudulent and unethical company.
I am currently at Muscat and can be contacted on miheerb@gmail.com or +968 9526 7510 or my wife can be reached on +968 9835 4909 as she is pursuing the matter actively.
kind regards
Miheer Brahme
Related complaints
-
Girikand travels planned a tour to jammu and Kashmir with my familyDyanraj Thakur / Travel Complaint / November 30, 2016 / Pune / MaharashtraI had planned a tour to jammu and Kashmir with my family in the month of april n may. As on previous experience i preferred girikand travels pune for dis tour. Bt the service provided by them during this tour was horrible. No proper hotels no proper ... -
Amber Travels Workshop Corner office Cheating And HarassmentMayur / Travel Complaint / November 25, 2016 / Pune / MaharashtraI booked bus ticket on Nov 22nd 2016 from Nanded to Pune, pnr no: I had visited Amber Travels Workshop Corner office, Nanded on Nov 22nd 2016 at 4 pm for booking the bus ticket from Nanded to Pune. While booking the ticket due to non availability of ...
-
FAKE ADVERTISEMENT AND PAY AT CHECKOUT HOTEL BOOKINGSANJAY / Travel Complaint / October 8, 2016 / Solapur / MaharashtraFAKE ADVERTISEMENT AND ONLINE BOOKING STATING AS WHILE CHECK OUT HOTEL BOOKING. I HAD BOOKED HOTEL THROUGH MAKE MY TRIP AT GOA PARK AVENUE HOTEL UNDER THIS SCHEME. AFTER TWO DAYS HOTEL CALLED ME FOR PAYMENT IN ADVANCE OTHERWISE BOOKING WILL BE CANCEL...
-
Complaint against Thomas Cook travel agency for CHEATING CUSTOMERSNIMISH SALKAR / Travel Complaint / September 27, 2016 / Mumbai / MaharashtraI Booked Simply Thailand Tour G160005557 / 58 on 9th March 2016 with tentative travel date of 15th June 2016 for total 4 passengers. My date of travel was not confirmed so I asked several times before booking but Mr. Mayur Kamthe told me to inform Th...
-
Timestourist fraud and fake, got a call from Timestourist executive named kanikAnonymous / Travel Complaint / September 6, 2016 / Mumbai / MaharashtraI got a call from Timestourist executive named kanika (9769212389). She informed that my name has been selected and I will be offered a free gift only if I buy their holiday package . I made the payment of 14999 to them, They sent a mail to me and re...
-
Complaint for not refunding money booked a international air ticket from akbartravels.comparitosh rao / Travel Complaint / August 26, 2016 / Mumbai / MaharashtraI booked a international air ticket from akbartravels.com with refrence number AT-160198774 on 06 july 2016. The ticket was two way ticket juba to new delhi. It was a refundable ticket. Two days before the commencement of the journey ie. on 02 august...
Same Issue Here by Selvaganapathi R:
I too took the White membership with lumsome of 5Lakhs and while starting they said 10K annual fee, this year they asking for 12K. And they refusing the complementary breakfast too which quite common if we book the hotel. Need assistance for getting my membership fee.
Service issue | Complaint | Query | Feedback | Suggestion | Reply