False Promises and Deficiency in Services - Complain against Likizo Services Pvt Ltd

After the agreement has been signed. These are the things that Likizo Services are backing out from now.

1. Now they are saying they will give gym membership only with their tie-ups even after we had rejected it before signing the document. They had showed the list of gyms nearby my area and I had specifically said I don't want any of them and only Samara Gym is what I want which is near my area and they accepted it then, and are now disagreeing it after signing the agreement. Even in the agreement there is a mention of gym membership for 2 person for 5 years (charges included in the membership) they are backtracking on what's written on the agreement now.

2. They said they will give six months voucher for Samara Gym after we mentioned the above point to them (after approval from management) and we can renew it after six months for again another six months. But this was never told to us before signing the agreement, this is something new that they are informing us now after signing the agreement. They are just create new terms and conditions according to their will and wish.

3. Forex services are not provided. I specifically asked if you provide forex services and visa services. But now they are denying that they do not provide forex services.

4. When the agreement was handed over, it was not notarized, any one entering into an agreement needs to be notarized for it to be legally binding.

5. It was specifically said that 0% EMI, but they never said that the bank will charge us interest and the interest charged to us will be paid back by the company and didn't tell us how will they pay us back the interest to us that the bank has charged. This is severe breach of contract as we weren't informed about this and after signing the agreement they are telling about the interest charge, and payback of interest.

6. It was promised if dissatisfied with services there will be a full refund but the agreement specifically says only 10% will be refunded to the client. This is total breach of trust and false promise.

7. On September 24, you couriered us a user guide which has terms and conditions which are different (on few points) than the agreement. You have forcefully in bold letters applied in the user guide that if gym membership is not utilized in a year it will be lapsed which you have not mentioned in your agreement and also we have specifically told you to give the entire five years membership together as that's included in the membership and you are not ready to give that as well. This shows you are purposefully amending the terms and conditions according to your will and wish even after signing the agreement. This amounts to gross breach of contract and trust.
We were given false promises before agreement signing and they are back tracking on their words and revealing different things after signing the agreement.

We approached the NRI Police Station on September 15, 2018 and the police officer has on signed and stamped on the agreement about the same and we were specifically guaranteed by Likizo Services that the issue will be resolved within five days and also will email about the same which hasn't been done yet and the only thing that they keep saying is the email has been forwarded.

There is no term in any legal govt circular where a merchant is not liable for refund for the product/services he sells. . This is a fraud company and we are filing a legal case as well.

After seeing my complaints every where, and also filing in consumer forum, a person named Bharat who was avoiding my calls before now suddenly called me himself and he is acting as if I cheated him with HIS money, which in fact is the other way round. He was just talking and not listening at all and I had to raise my voice and make him explain. He was avoiding my call and Amol was appointed to take care of it, and the only thing he had said was from Oct 1st enrollment will be done to which I specifically said I want my grievances resolved which I have emailed you before everything else, and apart from that I want it in email and this conversation was on Sat Sept 22, 2018. I never received that email instead I got a call from Bharath as he is pissed I posted complaints against them everywhere. He says, that they have discussed with management for approval, but I never got any confirmation regarding that nor email nor phone call, and I specifically said your are solving my grievance and you talk within closed doors without letting me know. He was just making an excuse as I have filed a complaint with consumer forum and complaints everywhere and suddenly out of the blue called me, which he was avoiding me till now. And the Amol who was supposed to send me an email is nowhere to been seen now.

One thing is for sure that only after you file a complaint with legal authorities and online, only then they call you otherwise they will avoid you. Imagine how their customer service will be going ahead as well.