Complaint against Make My Trip portal (Booking ID : NF2263976336573)
Complain ID : JGJN023918 52
Travel Complaint
Complaint Date : November 3, 2016
- State : Delhi
- City : South Delhi
- Address: E-236, Neb Valley, Sainik Farms, New Delhi - 110 068
The above referred ticket was booked on 02.10.2016 through Make My Trip portal for two persons (Mr. Harish Arora (a Sr. Citizen) & Mr. Kumar Mohit) for travel on 07.10.2016 from Delhi to Bangalore. Due to some health reasons, Mr. Harish Arora was unable to travel and the same was informed on 5.10.2016 morning around 6 AM by mail / telephone to the concerned representative of Make my Trip and till 10 PM night of 06.10.2016, we were continuously been in touch with Make my Trip on numbers 1-800-11 8747 & 1-800-102 8747 many times including with Ms. Shradha of their reservation section. I was informed by one representative of Make my Trip on evening of 06.10.2016 that my refund claim has been accepted and being processed within another 24 hours and one person Mr. Kumar Mohit can travel and my refund request has been accepted but I was shocked to receive a call from their office number 0120-4509200 at 5.50 pm on 07.10.2016 from one of their representative and he informed that we have to lodge claim with Spicejet and inspite of my repeated requests he has not mentioned his name. On contacting the airline, they informed us that this ticket was issued in a special scheme (non-refundable) and an extra 15% incentive has been given to Make My Trip apart from their regular commission and the claim will be settled only by Make My Trip and not by airline. We are surprised that while booking the ticket, nowhere we have seen such a condition in the portal of Make my Trip regarding non-refund therefore we have proceeded with the booking.
On 08.10.2016, we have lodged a complaint on their portal giving details of all incidents and vide their mail dated 12.10.2016, they asked for medical documents and I provided the same on 14.10.2016.
Now they have shifted the whole responsibility of refund to airlines. Vide their mail dated 15.10.2016, they mentioned as under :
“As per information received from airline they are unable to process the full refund in this regard. We apologize and regret the inconvenience caused.
In this case, you are eligible for an approximate refund of INR 414.”
In view of above, please take up the matter with Make my trip and help me in getting the refund and oblige.
Thanking you,
( Harish Arora)
Mob. 9810034560
On 08.10.2016, we have lodged a complaint on their portal giving details of all incidents and vide their mail dated 12.10.2016, they asked for medical documents and I provided the same on 14.10.2016.
Now they have shifted the whole responsibility of refund to airlines. Vide their mail dated 15.10.2016, they mentioned as under :
“As per information received from airline they are unable to process the full refund in this regard. We apologize and regret the inconvenience caused.
In this case, you are eligible for an approximate refund of INR 414.”
In view of above, please take up the matter with Make my trip and help me in getting the refund and oblige.
Thanking you,
( Harish Arora)
Mob. 9810034560
Related complaints
-
Complaint against Super Travel Time Pvt. Ltd. for Payment made but no communication thereafterBasavaraj R.S / Travel Complaint / October 18, 2016 / New Delhi / DelhiHi Team, This is regarding holiday booking made by me with Super Travel Time private limited a Delhi based firm for thailand trip departure from bangalore on Dec 12th and I am from Bangalore booked for two members. As a result I had made a payment of... -
Complaint against Travel Smart for Agent took the money but never delivered servicesVineet / Travel Complaint / September 23, 2016 / South Delhi / DelhiI have hired services of Travel agent – Travel Smart, whose office is in UG-15A, Somdutt chambers-1, Delhi – 110066 and Owner is Ashish. Contact details : +91-9899978752, +91-9582932530 Email : ashish@travelsmartholidays.co.in I have undertaken servi...
-
COmplaint regrading refuse to book my tour after taking advance money by Traveller gatewaykmukesh / Travel Complaint / September 10, 2016 / North Delhi / DelhiSir I have book 2N/3D tour package of shimla on 6/9/16 And on I deposited RE 2000 in their acc as per told me by organiser.after 2days he refuse to book my tour.I had booked train ticket from shimla to kalka . Traveller gateway,203/Eros apartment,Neh...
-
Misbehavior of OLA Driver, driver was highly unprofessionalGaurav / Travel Complaint / September 7, 2016 / South Delhi / DelhiThis is was happened today with my friend. "the driver was highly unprofessional. Firstly, when i asked him to reach my pick up location with the help of GPS, then he told me that his navigator is not working properly. So, keeping that in mind i told...
-
COMPLAINT ABOUT TIMES TOURISTS Fraud timestourist.comAnonymous / Travel Complaint / September 2, 2016 / Central Delhi / DelhiI received a call from "TimeTourist" from number (9769212389). She said that my email id has been shortlisted and will be offered a free gift but I should buy a holiday package of 5999 first. The same information repeated by other executive in other ...
-
Hotel Not Giving Refund for CancellationNitin Bharara / Travel Complaint / August 15, 2016 / West Delhi / DelhiI had booked a hotel (Oland Plantation in Coonoor, http://www.olandplantation.com/) for 2 nights (4th & 5th August, 2016) through the website www.goibibo.com. Due to illness I had to cancel my trip. So I cancelled my booking on 29th July, 2016, t...
Service issue | Complaint | Query | Feedback | Suggestion | Reply