Snapdeal.com not replacing wybor LED T.V., Display having black lines issue
Complain ID : JGJN022317 29 Complaint's Reply
Television TV Complaint
Complaint Date : September 3, 2016
- State : Uttarakhand
- City : Kichha
- Address: Ward No. 4 Near Blooming Buds School
I had buy wybor LED T.V. on 4th aug 2016 T.V. Display having black lines I sent back TV to snapdeal as per their 7 days easy replacement cover policy but they call me and said your request has been declined b'coz T.V.is working fine then I again sent some pics which I had taken of display and they again refused, sir they neither call me or neither tell me why they are not replying, i called them more than 15-20 times every time their rep says wait for 24-48 hours you will get call from our technical team, but I am not received any call from technical support, neither they send me back my replacement or neither the one which I purchased, almost >20 days gone not getting any response.
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by Snapdeal:
(5 of 5)
Dear Customer,
Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
Wybor LED from Snapdeal by Pankaj:
(5 of 5)
Hi,
I am sharing my experience here because Snapdeal doesn't allow us to share on their website.
I too purchased wybor led 19inch from Snapdeal in March this year. Since then,its PCB board was replaced in May after a long period of one month. I complained on 24th April 2016 to wybor customer service.
Again Since last week, it has got problem (no video).
I made a big mistake that I purchased. I was a regular customer of Snapdeal but now I don't buy anything from them. Snapdeal only cares about their business interest. Now wybor customer service has given me contact details of greater noida. I have to go there with LED for replacement. You can understand it's not possible for outstation people.
Regards
Pankaj
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