Wrong Billing writting this letter against the wrong bill charged in monthly bill
Complain ID : JGJN025253 35
Telecom Services
Complaint Date : December 29, 2016
Dear Concern,
I am writting this letter against the wrong bill charged in monthly bill.I am using vodafone for last 3 to 4 month,which I had purchased from vodafone executive who visited my office at Dwarka sec 10,after the activation of my sim I have called Vodafone CCE twice or thrice to explain the benefits of my rental Plan i.e,Rs.399, to have a better understanding of the product,they explained me that my paln includes free local & STD call of 600 mins,300 SMS & 1GB 4G data & after that 2G unlimited.However,since last two months vodafone is charging extra for the services I never requested for,last time they have charged Rs.90 for some qwali pack,however after my discussion with Vodafone customer care they deactivated the same & shared revised bill with a waiver of Rs.90 .However, this month they have charged Rs.188 (Friend & Family 98 Pack(24.11.16 to 23.12.16)& 24.12.16 to 23.01.17 )extra for Qwali pack & some family & friend pack without any intimation,when today(29.12.16)I called Vodafone CCE at 8:50pm to know the reason for same they said Vodafone has given Family & Friend service free for last three month & vodafone have right to take charge after three month without giving any information to customer,however when I asked to transfer my call to their TL,their TL gave the waiver of Rs.90 for Qwali Pack,I called Vodafone 5 times & without explaining the thing properly they disconnected by calls.They simply said that they can't give any waiver,when I asked them to provide me a mail/sms where I have requested or where vodafone has given me a confirmation that I have activated the service of Family & Friend their executive very rudely said we don't have any mail or SMS ,you go & lodge a complain against us.Vodafone who raise slogan of Happy to Help you but as per my experience it has become happy to harsh you. My request is f their is any services are activated then why vodafone has not given any intimation of the same & why they have give me a wrong product knowledge in spite of my so many calls.I need a waiver of entire rs.188 from Vodafone.
Request you for quick resolution as I am really very disappointed with their services the only reason I am using Vodafone because in my room only vodafone network is there.
My Vodafone Bill No,
114238642
I am writting this letter against the wrong bill charged in monthly bill.I am using vodafone for last 3 to 4 month,which I had purchased from vodafone executive who visited my office at Dwarka sec 10,after the activation of my sim I have called Vodafone CCE twice or thrice to explain the benefits of my rental Plan i.e,Rs.399, to have a better understanding of the product,they explained me that my paln includes free local & STD call of 600 mins,300 SMS & 1GB 4G data & after that 2G unlimited.However,since last two months vodafone is charging extra for the services I never requested for,last time they have charged Rs.90 for some qwali pack,however after my discussion with Vodafone customer care they deactivated the same & shared revised bill with a waiver of Rs.90 .However, this month they have charged Rs.188 (Friend & Family 98 Pack(24.11.16 to 23.12.16)& 24.12.16 to 23.01.17 )extra for Qwali pack & some family & friend pack without any intimation,when today(29.12.16)I called Vodafone CCE at 8:50pm to know the reason for same they said Vodafone has given Family & Friend service free for last three month & vodafone have right to take charge after three month without giving any information to customer,however when I asked to transfer my call to their TL,their TL gave the waiver of Rs.90 for Qwali Pack,I called Vodafone 5 times & without explaining the thing properly they disconnected by calls.They simply said that they can't give any waiver,when I asked them to provide me a mail/sms where I have requested or where vodafone has given me a confirmation that I have activated the service of Family & Friend their executive very rudely said we don't have any mail or SMS ,you go & lodge a complain against us.Vodafone who raise slogan of Happy to Help you but as per my experience it has become happy to harsh you. My request is f their is any services are activated then why vodafone has not given any intimation of the same & why they have give me a wrong product knowledge in spite of my so many calls.I need a waiver of entire rs.188 from Vodafone.
Request you for quick resolution as I am really very disappointed with their services the only reason I am using Vodafone because in my room only vodafone network is there.
My Vodafone Bill No,
114238642
Related complaints
-
Complaint regarding plan change individual and made bill extraSHASHANK / Telecom Services / October 21, 2016 / South West Delhi / Delhii am using apra auto plan since march 2016 on 17 i seen my plan changed.they said it was changed by 12 october but i didnt send any mail for change.without my permission they changed my plan for money.when some one changed plan they sent mail to corp... -
Complain agents reliance communication My Reliance data card number is 9311157978PRANSHU SHARMA / Telecom Services / October 14, 2016 / North Delhi / DelhiMy Reliance data card number is 9311157978 Reliance customer care harassing me for paying the fake bill. Everyday Reliance customer call but they don't come with any resolution. For account deactivation I called more than 30 times to Reliance custome...
-
Complaint regrading Reliance Digital Xpree for Non activation of simVishal Kumar / Telecom Services / October 10, 2016 / South Delhi / DelhiI have submitted all the documents on 30th september for jio sim activation. Its been 8 days my number is not activated. On visiting to store they order me to visit their head office 13 km away. There no one helped me. They are not even answering the...
-
Complaint for Postpaid bill of tata indicom transaction was cancelled because of technical issuesManpreet / Telecom Services / October 3, 2016 / South Delhi / DelhiHello Everyone, I made a postpaid bill payment of Rs.1000 on 13/8/2016 and the transaction was cancelled because of technical issues. Just after i calls at Customer care and they ask my transaction id and check problem and write complain about it and...
-
Complaint regrading Vodafone postpaid bill paymentAmardeep / Telecom Services / October 3, 2016 / North West Delhi / DelhiOrder Id - PYW2811201583507954 Dated 28-Aug-2016, made Vodafone postpaid bill. It was successful but it was processing slow so i was doubtful about my money debited from account. but it was successful after some time. I was call on customer care also...
-
Paybackbazaar.com Recharge voucher lengthy process but easy to work and get successfullyAmandeep / Telecom Services / October 3, 2016 / North East Delhi / DelhiPaybackbazaar.com is good recharge service provider, I've used it. The voucher it provides will work when you send it back to them for activation and it is mentioned everywhere. Second, it may take 7-10 days for activation so it's some good with a sl...
Service issue | Complaint | Query | Feedback | Suggestion | Reply