Wrong Bill of IDEA POSTPAID Customer Care
Complain ID : JGJN021128 52 Complaint's Reply
Telecom Services
Complaint Date : July 15, 2016
- State : Madhya Pradesh
- City : Ujjain
- Address: C/o Mr. Gajanan Laxman Rao, Ward No. 14 Near Mother Merry School
Dear Sir,
Since last 8-10 years I am using the IDEA Postpaid.
Bill charged between 05/05/16 to 04/06/16. I have been charged extra Rs. 1017/- which is not justified.
Initially I had paid the partial amount of Bill but the services to my number has been stopped. I had contacted several times on the “Customer Care” but they are telling bill is right & you have to pay.
Customer care has told us that
First reference No. (IDEA):
Second Complain No. (IDEA): Id E1-68422199745
First reference No. (IDEA): C1-6691502839
Second Complain No. (IDEA): Id E1-68422199745
Inspite of that I had given several Mails to Customer Care & Even for Applette MP zone. But every time they were telling that you had call on 17/05/2016 to 55181 at around 17:30 Hrs for around 112 Minutes.
While we had never called for any Jyotisharya and not on the mentioned dates & time. This is because that time mobile was in Roaming and we used to call only on very urgent calls.
I am not satisfied as Customer care is not able to prove or justify that call has been done. While we are sure that no such call has been taken place.
Since last 8-10 years I am using the IDEA Postpaid.
Bill charged between 05/05/16 to 04/06/16. I have been charged extra Rs. 1017/- which is not justified.
Initially I had paid the partial amount of Bill but the services to my number has been stopped. I had contacted several times on the “Customer Care” but they are telling bill is right & you have to pay.
Customer care has told us that
First reference No. (IDEA):
Second Complain No. (IDEA): Id E1-68422199745
First reference No. (IDEA): C1-6691502839
Second Complain No. (IDEA): Id E1-68422199745
Inspite of that I had given several Mails to Customer Care & Even for Applette MP zone. But every time they were telling that you had call on 17/05/2016 to 55181 at around 17:30 Hrs for around 112 Minutes.
While we had never called for any Jyotisharya and not on the mentioned dates & time. This is because that time mobile was in Roaming and we used to call only on very urgent calls.
I am not satisfied as Customer care is not able to prove or justify that call has been done. While we are sure that no such call has been taken place.
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wrong bill for ganesha speaks number -call never made by Chandrashekhar Nehate:
(5 of 5)
Dear Sir,
I have received wrong bill for my CUG phone( rarely used for calls)
account no-100032054191
Bill no-0328522519
Charges for CUG No-8422976722
Total-
945
Wrong billing-call dated 3 oct 2016 to number 055181 charges Rs.945 Time-19.26.59 We have not called this odd number.
This call number does not exist with us and is not in our call logs.
We do not know this number , neigther we have called on this.
There is some mistake in the bill.
Similar complaint was found by other idea customers for this kind of mis billing.
Hope you shall correct the bill and waive this off looking at our long term association.
The same issue is explained to your customer care on phone.He has asked me to visit idea shop and get waiver.
I seek resolution to this , else we shall report this to higher authorities.
Also note the bill for my 9967969722 which is due is paid in time.
Rgds
Nehate
9967969722
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