False Promise to Existing 3G CDMA plan carried forward in Reliance 4G
Complain ID : JGJN021620 37
Telecom Services
Complaint Date : August 5, 2016
- State : Uttar Pradesh
- City : Lucknow
- Address: 538ka/800 Triveni Nager 1st Sitapur Road Lucknow
I had purchased Reliance 3GDongle (9389240320)with Rs.999 Rental plan (40gb data at 3g speed and after that unlimited) in April- 2016.
One month back I updated the 3G Dongle to 4G WI POD. I was told by reliance customer care that your old plan will be carried forward.
Few days before my 4g WI POD stopped working so I enquired about the same with Customer care, where I was told that the connection is blocked because of over usage & you have to pay Rs 1000 (Bill Amount) to retrieve the connection. After further enquiring I came to know that my unlimited plan was changed to 5 GB Data plan without confirming with me and It was done for all 4G users. I have not received any communication mail/message about the plan change.
I have been following up with Reliance from last many days but have not got any response neither my connection is retrieved.
Reliance is cheating its customers by calling them to join 4G network and continue existing plan but after joining the plan has been changed in the backend and ask customers to pay the huge bills.
One month back I updated the 3G Dongle to 4G WI POD. I was told by reliance customer care that your old plan will be carried forward.
Few days before my 4g WI POD stopped working so I enquired about the same with Customer care, where I was told that the connection is blocked because of over usage & you have to pay Rs 1000 (Bill Amount) to retrieve the connection. After further enquiring I came to know that my unlimited plan was changed to 5 GB Data plan without confirming with me and It was done for all 4G users. I have not received any communication mail/message about the plan change.
I have been following up with Reliance from last many days but have not got any response neither my connection is retrieved.
Reliance is cheating its customers by calling them to join 4G network and continue existing plan but after joining the plan has been changed in the backend and ask customers to pay the huge bills.
Related complaints
-
Fraud is being done by Tata Play, their technicians are doing fraud.Anonymous / Telecom Services / July 12, 2023 / Tosham / HaryanaTata Sky's forgery is happening in which the customer is told something about the plan and is given some information due to which the customer is getting the facility and their extra money is being taken, then Tata Sky's Get tata play refund my ₹ 249... -
Refund of money from jioBinayak Sahoo / Telecom Services / March 22, 2023 /I requested a port to jio sim and I paid the bill of 399 in 25 th November 2021 but I couldn't refund back that money
-
Installations of mobile towerSanjay Majumder / Telecom Services / June 19, 2022 / Kolkata / West BengalNear my house ,there is an higher secondary school .A mobile tower co selected a housing complex to install their tower on this building which is situated in front of this school having more than 500 students .please take necessary steps to stop the ...
-
Mobile is defectiveAvinash Kumar / Telecom Services / December 24, 2021 / Patna / BiharYour mobile is defective. And mobile is not swiching on
-
Invalid numbers shown on websiteRN Ojha / Telecom Services / December 7, 2021 / Pune / MaharashtraTelephone numbers of airport controller are invalid or not existing. Very useless service. If you can not update your numbers how do you manage the airport. Bhagwan bharose....
-
rs449 is debited from my prepaid no 9824983400 main balance without my consentdr meena bhatt / Telecom Services / October 25, 2021 / Vadodara / GujaratI had rs947.98 as main balance on 14th July 2021.I had recharged it for rs49 on the same day. When I checked on 20th Oct 2021, to recharge it, my main balance was rs498.9!! I was shocked to see rs449 debited from the main balance without my consent. ...
Service issue | Complaint | Query | Feedback | Suggestion | Reply