Complaint Bharti Airtel Co Ltd Regarding Postpaid Mobile No-9803031219
Complain ID : JGJN037207 43 Complaint's Reply
Telecom Services
Complaint Date : February 5, 2019
Dear Sir,
I HAD PORT, MY NO VODAFONE TO AIRTEL. AT TIME OF PORT AIRTEL STORE COMMITS ME , WHEN YOU PORT IN OUR COMPANY , WE WILL GIVES YOU PLAN OF 399/MONTH+ GST RENTAL. IN THIS PLAN , 100/- +GST / MONTH WAIVER FOR 1 YEAR, LOCAL & STD CALLS UNLIMITED FREE, 100 SMS/MONTH, LOCAL& STD ROAMING OUTGOING/INCOMING UNLIMITED FREE , 1YEAR AMAZON PRIME VIDEO FREE, AIRTEL TV UNLIMITED FREE, WYNK MUSIC UNLIMITED FREE, 20 GB DATA ROLLOVER TO UNLIMITED.
I WAS CONFIRM ABOUT TIME TO TIME ON 5TH, 12TH & 17TH JANUARY ABOUT THE PLAN ,I.E GAVE TO ME. BUT BILL WAS WITHOUT WAIVER ,i.e 100/-+GST NOT GIVEN.
I CALLED 198 ON 26TH JANUARY, TALK TO MS. RAMAN , SHE CONFIRMED ME THAT, ABOVE SAID PLAN AS IT IS.
THEN SHE TOLD ME THAT, BY MISTAKE ABOVE SAID PLAN WAS CHANGED, SO DISCOUNT WAS DISCONTINUE.
THEN I SAID WHY , YOU WERE CHANGED MY PLAN WITHOUT MY CONSENT, THEN SHE SAID I CHANGED BACK TO THOSE ABOVE SAID PLAN WITH 100/- +GST DISCOUNT FOR 1 YEAR IN 48 HOURS.
SHE ALSO SAID ME THAT, I WILL DEPOSIT BALANCE AMOUNT AFTER THE DISCOUNT OF 100/- + GST FOR 1ST BILL. I WILL WAIVE THE SAME WITHIN 48 HOURS.
AFTER 2-3 DAYS, I AGAIN CALLED 198, THEN CUSTOMER CARE OFFICER WAS DENIED THE WAIVER & DENIED THE CHANGE OF PLAN.
SHE SAID CHANGE OF PLAN WITH YOUR CONSENT.SO WAIVER WAS NO MORE.
I ALSO SAID I DIDN'T CHANGE THE PLAN, BUT SHE REMAIN SILENT, & THEN SUDDENLY NETWORK WAS GONE, SO DISCONNECT THE CALL .
I REGULAR CALLED AGAIN & AGAIN SOME TIME, THEY SHOWS EVERY CALLER HAS BUSY.
PLEASE TELL ME WHAT I DO?
WITH REGARDS
GAURAV GOYAL
9803031219
I HAD PORT, MY NO VODAFONE TO AIRTEL. AT TIME OF PORT AIRTEL STORE COMMITS ME , WHEN YOU PORT IN OUR COMPANY , WE WILL GIVES YOU PLAN OF 399/MONTH+ GST RENTAL. IN THIS PLAN , 100/- +GST / MONTH WAIVER FOR 1 YEAR, LOCAL & STD CALLS UNLIMITED FREE, 100 SMS/MONTH, LOCAL& STD ROAMING OUTGOING/INCOMING UNLIMITED FREE , 1YEAR AMAZON PRIME VIDEO FREE, AIRTEL TV UNLIMITED FREE, WYNK MUSIC UNLIMITED FREE, 20 GB DATA ROLLOVER TO UNLIMITED.
I WAS CONFIRM ABOUT TIME TO TIME ON 5TH, 12TH & 17TH JANUARY ABOUT THE PLAN ,I.E GAVE TO ME. BUT BILL WAS WITHOUT WAIVER ,i.e 100/-+GST NOT GIVEN.
I CALLED 198 ON 26TH JANUARY, TALK TO MS. RAMAN , SHE CONFIRMED ME THAT, ABOVE SAID PLAN AS IT IS.
THEN SHE TOLD ME THAT, BY MISTAKE ABOVE SAID PLAN WAS CHANGED, SO DISCOUNT WAS DISCONTINUE.
THEN I SAID WHY , YOU WERE CHANGED MY PLAN WITHOUT MY CONSENT, THEN SHE SAID I CHANGED BACK TO THOSE ABOVE SAID PLAN WITH 100/- +GST DISCOUNT FOR 1 YEAR IN 48 HOURS.
SHE ALSO SAID ME THAT, I WILL DEPOSIT BALANCE AMOUNT AFTER THE DISCOUNT OF 100/- + GST FOR 1ST BILL. I WILL WAIVE THE SAME WITHIN 48 HOURS.
AFTER 2-3 DAYS, I AGAIN CALLED 198, THEN CUSTOMER CARE OFFICER WAS DENIED THE WAIVER & DENIED THE CHANGE OF PLAN.
SHE SAID CHANGE OF PLAN WITH YOUR CONSENT.SO WAIVER WAS NO MORE.
I ALSO SAID I DIDN'T CHANGE THE PLAN, BUT SHE REMAIN SILENT, & THEN SUDDENLY NETWORK WAS GONE, SO DISCONNECT THE CALL .
I REGULAR CALLED AGAIN & AGAIN SOME TIME, THEY SHOWS EVERY CALLER HAS BUSY.
PLEASE TELL ME WHAT I DO?
WITH REGARDS
GAURAV GOYAL
9803031219
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Regarding complaint no JGJN037207 / 9803031219 airtel postpaid by Gaurav Goyal:
(5 of 5)
Dear Sir
you didn't reply me.
plz reply me ASAP
Gaurav Goyal
9803031219
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