Complaint Snapdeal Not ready to take incomplete product back
Complain ID : JGJN024036 31 Complaint's Reply
Tata Docomo Complaint
Complaint Date : November 6, 2016
- State : Maharashtra
- City : Pune
- Address: Flat No.401 A Wing, C/o Mr Dattatraya Gaikwad, Siddhi Sankalp, Opp. Oxford Kids School, Narhe
I purchased cleaning mop from Snapdeal and got incomplete product with missing top rod. So I raised request for returns. Since the day no one has visited at my location to collect the same. But I was keep receiving false SmS stating that Snapdeal tried to pickup the product and no one was present at the address. Which was completely wrong. So after first 3 messages I got an call from them to check if I still wanted to return the product, I said off course it is incomplete product and not of use. So they reopened my return request and again after 3 false messages they directly closed my request and not taking that product return now. I called Snapdeal helpline number but they are not ready to reopen the request. Pls assist.
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by Snapdeal:
(5 of 5)
Dear Customer,
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
Regards,
Team Snapdeal
by Snapdeal:
(5 of 5)
Dear Customer,
We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal
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