Mislead and reject my claim www.oneassist.in insurance company due to violation of policy
Complain ID : JGJN027352 47
Service Complaint
Complaint Date : May 19, 2017
- State : Delhi
- City : South West Delhi
- Address: Ecom Express Pvt Limited, 14/12/2, Samalka, Old Delhi- Gurgaon Road, New Delhi - 110 037, India
As per our yesterday's conversation on call, my claim is declined by insurance company due to violation of policy terms & condition.
But my concern is that at time of purchasing your product, your customer care executive have to guide me to update relative's name who is going to use mobile with my consent and pics of mobile as per Mail attached of 15-2-17.
Please clear my below points.
Is there total responsibility of customer only to take follow-up, to check company norms, from raising till pass of claim.
what is your customer care responsibility? only to collect the documents.
How come your company sent documents to insurance company without checking the case.
if as per your company norms only entitle user is eligible for claim instead of relative. but when i shared the details for claim to your company then your team is not aware of your own company norms and then why they haven't guided me or refused my request at first stage by advising me as it will get rejected due to violation of norms.
Or you provide customer care service just to manipulate customer or mislead.
if any customer mark the mail to adld@oneassist.in id for update the information in your database as suggested by your customer care executive then there is no company responsibility to response on such mail or guide the same to customer appropriately. Your company's person agrees that no one is reading the mail whoever marking mail to adld@oneassist.in , i have proof of it. Audio record attached with mail.
Simultaneously why did your team is not guiding proper to customer that "your docs will not update in our database".
Sajesh told me we are not authorized to tally documents which are provided by customer for claim and we are only broker and document collector.
your company's focus is only on sale not on after sales service or customer satisfaction or proper guidance for long lasting relationship.
if your company guided me at first stage, then i applied claim on my name instead of relatives, who is taking responsibility on same.
On your website it is mentioned that your service is provided throughout India but when i raise the claim in march and your company reverted me in may. Can you explain what is your TAT timing?
But my concern is that at time of purchasing your product, your customer care executive have to guide me to update relative's name who is going to use mobile with my consent and pics of mobile as per Mail attached of 15-2-17.
Please clear my below points.
Is there total responsibility of customer only to take follow-up, to check company norms, from raising till pass of claim.
what is your customer care responsibility? only to collect the documents.
How come your company sent documents to insurance company without checking the case.
if as per your company norms only entitle user is eligible for claim instead of relative. but when i shared the details for claim to your company then your team is not aware of your own company norms and then why they haven't guided me or refused my request at first stage by advising me as it will get rejected due to violation of norms.
Or you provide customer care service just to manipulate customer or mislead.
if any customer mark the mail to adld@oneassist.in id for update the information in your database as suggested by your customer care executive then there is no company responsibility to response on such mail or guide the same to customer appropriately. Your company's person agrees that no one is reading the mail whoever marking mail to adld@oneassist.in , i have proof of it. Audio record attached with mail.
Simultaneously why did your team is not guiding proper to customer that "your docs will not update in our database".
Sajesh told me we are not authorized to tally documents which are provided by customer for claim and we are only broker and document collector.
your company's focus is only on sale not on after sales service or customer satisfaction or proper guidance for long lasting relationship.
if your company guided me at first stage, then i applied claim on my name instead of relatives, who is taking responsibility on same.
On your website it is mentioned that your service is provided throughout India but when i raise the claim in march and your company reverted me in may. Can you explain what is your TAT timing?
Related complaints
-
Hitachi AC - hitachi ka AC service k liye 19 april 2017 ko diya thaDeepak kumar / Service Complaint / May 18, 2017 / East Delhi / DelhiHamne apna hitachi ka AC service k liye 19 april 2017 ko diya tha,lekin abhi tak thik hoke nahi aaya,ek mahina ho gaya,aaj 18 may 2017 ho gai h.aur unki taraf se koi satisfactory jawaab nahi diya ja raha h, ki kab tak aayega. Complaint no.17041903454... -
Complaint is regarding not changing the mattresses which come under the warrantyshruti khanna / Service Complaint / May 6, 2017 / North West Delhi / Delhithis complaint is regarding our 2 mattresses which are totally sleged and filled with air. both come under the warranty and we initiated the complaint process on 13th of April, post that whenever we call the call center we are informed that the compl...
-
American Tourister Backpack warranty service issuefareed adil / Service Complaint / February 21, 2017 / Central Delhi / DelhiI had bought an American Tourister Backpack with 18months warranty but unfortunately within 6 months of purchase it’s shoulder strap foam/cushion was torn out and dislocated inside the strap. I had dropped my bag at their Samsonite store for service ...
-
Overcharging for PUC certificate for my Diesel Car Regn. No. DL10CG3182Dr satish Goel / Service Complaint / November 30, 2016 / North West Delhi / DelhiI have been charged Rs. 250/- for the PUC Certificate for my Diesel Car Regn. No. DL10CG3182 on 11-11-16 by Tikri Service Station (Code- D123). I was in hurry that time and could not check the rate list, later on I checked and it is Rs. 100/- +ST. Fu...
-
Complaint against First Flight Couriers Limited for Irresponsible and very poor serviceMahendra Pratap Singh / Service Complaint / October 14, 2016 / South Delhi / DelhiMy consignment note no B991Q4169705 was returned without calling me. when I checked the status I come to know this. From that time(13 Oct 16 till today 14 Oct 16) I have called the company's costumer number 01139444444 more than forty times but there...
-
COMPLAINT AGAINST DYNAMIC PEST and RODENT CONTROLANUPAM DAS / Service Complaint / September 24, 2016 / South Delhi / DelhiI TOOK CONTRACT FROM ABOVE MENTIONED COMPANY FOR PEST CONTROL IN MY HOME AT KISHANGARH VASANTKUNJ ON 12.06.2016. I GOT THIS CONTACT FROM JUST DIAL. THEY SUPPOSED TO PROVIDE SERVICE ON CALL AS PER OUR REQUIREMENT. BUT SERVICE PROVIDED BY THEM IS NOT U...
Service issue | Complaint | Query | Feedback | Suggestion | Reply