Defect in Kent Water Purifier
Complain ID : JGJN016995 89 Complaint's Reply
RO Water Complaint
Complaint Date : April 3, 2016
- State : West Bengal
- City : Kolkata
- Address: Bd-37, Rabindrapally, Kestopur
I have purchased a Kent Pearl Water Purifier from Great Eastern Trading Co. in Baguihati (kolkata) vide Invoice No. 19/SA/1516/02396dated 10-05-2015. We have purchased this machine by trusting that the machine will purifies the water, but we noticed that ants and insects were getting inside the water storage tank, which gave us the horrible experience of the such facilities like RO, UV, UF etc in the machine.
We filed the complaint many times to your service centre Pramit Enterprises in Nagerbazar Kolkata and his executives gave us the surprising advice like drawing of laksham rekha outside the machine, spraying hit and other stuffs. We later on complaint to the service centre vide complaint no. 160107-01412 dated 08-01-2016 and the executive came and hanged the kala jeera in musclin cloth in the machine and the centre person guided us to have pesticides in the kitchen.
After having so many complaints and advices from your staffs the issue is still not resolved because it seems that there is a technical manufacturing defects in your kent purifier as the storage tank is not completely packed, which allows the insects and ants to get inside the water tank
Sorry to say but all these responses and defects are not expected from such a reputed company, as I was using Aquaguard water purifiers since 1995 and never faces any problems neither from the water purifier nor from their service centres or customer care desk. I committed a big mistake by replacing my Aquaguard purifier with your Kent purifier.
The complaint number "160121-01857" dated 21st Jan 2016 is still not resolved and I want permanent solution for this defective machine instead of temporary services provided by your agents. In my knowledge and discussion with your service agents this machine could not be repaired due to the technical defect in the box and it should be replaced by the company with the other models of Kent.
Please take the initiative as early as possible as the machine water is not drinkable due to insect problems.
We filed the complaint many times to your service centre Pramit Enterprises in Nagerbazar Kolkata and his executives gave us the surprising advice like drawing of laksham rekha outside the machine, spraying hit and other stuffs. We later on complaint to the service centre vide complaint no. 160107-01412 dated 08-01-2016 and the executive came and hanged the kala jeera in musclin cloth in the machine and the centre person guided us to have pesticides in the kitchen.
After having so many complaints and advices from your staffs the issue is still not resolved because it seems that there is a technical manufacturing defects in your kent purifier as the storage tank is not completely packed, which allows the insects and ants to get inside the water tank
Sorry to say but all these responses and defects are not expected from such a reputed company, as I was using Aquaguard water purifiers since 1995 and never faces any problems neither from the water purifier nor from their service centres or customer care desk. I committed a big mistake by replacing my Aquaguard purifier with your Kent purifier.
The complaint number "160121-01857" dated 21st Jan 2016 is still not resolved and I want permanent solution for this defective machine instead of temporary services provided by your agents. In my knowledge and discussion with your service agents this machine could not be repaired due to the technical defect in the box and it should be replaced by the company with the other models of Kent.
Please take the initiative as early as possible as the machine water is not drinkable due to insect problems.
Related complaints
-
The water Purifier has not been working for 20 days.Satyashil / RO Water Complaint / April 2, 2024 / Pune / MaharashtraThe water Purifier has not been working for 20 days. Recently purchased AMC in Feb 2024. After multiple complaints and emails to them, they are not able to resolve or repair the water purifier. We are purchasing around 200 Rs water from the market ev... -
purifier not working since 18th dec 2023ABHAY KUMAR / RO Water Complaint / December 31, 2023 / Chennai / Tamil NaduI have raised a complaint on 18th Dec 23 for the Aquaguard , and the complaint number is CM-181223-22668402 for the aquaguard not working , Even after calling/emailing multiple times, the technician didn't come to resolve the problem neither i receiv...
-
Re-installation serviceBikram Kumar Sahu / RO Water Complaint / December 27, 2023 / Visakhapatnam / Andhra PradeshTo M/s. KENT RO Systems Ltd. H-35, South Extension, Part-1, New Delhi - 110049 Sub: complaint against bad service Dear Sir, This is to bring to your kind notice that I had raised a request for re-installation of my Kent RO (KR1912014539) on 24 Dec 23... -
No drinking water from past 5 days - LivpureDeepak Kapoor / RO Water Complaint / October 19, 2023 / Gurgaon / HaryanaWater is not coming from my RO for 5 days now. I filed an online complaint on Sunday, 15th October 2023 and then called them on Monday, 16th October 2023 as I did not see any open ticket. On Monday a ticket was opened and then I waited for the concer...
-
Ro service centre ignoring us after the service and service is also not completedVyankatesh Sonawane / RO Water Complaint / September 10, 2023 / Purna / MaharashtraI registered complaint on this no 18005723377 they sent technician and he did repairing still ro is leaking from the bottom and we are trying to call them they are ignoring us and technician is also not receiving our call
-
Warranty IssueBibhudatta Basantia / RO Water Complaint / August 13, 2023 / Anugul / OdishaI have purchased Livepure Zinger Hot RO on 3rd November 2022 from Flipkart (OD126435236559632000). My RO stopped working on 17th Jul 2023, so I had raised a service request on 20th Jul 23 (JS no- 23072005240359) but did not receive any response. Then...
kent water complaint by sakshi vichare:
(5 of 5)
I have kent water purifier. now a days it is found that ant & cockroaches entered in side the water storage tank. How do I resolve this problem???? Please give solution of the same.
Service issue | Complaint | Query | Feedback | Suggestion | Reply