Falsely fined due to UTS error
Complain ID : JGJN061058 32
Railway Complaint
Complaint Date : January 30, 2023
I had booked a ticket from Airoli to dadar from UTS app. My payment was deducted for it and ticket confirmed was displayed on UTS app. However, during ticket check when I opened the UTS app, my ticket wasn't booked even though the payment was deducted. So I had to pay the fine of Rs 260, which is same for the one who has not even booked the ticket. How is same fine justified? If I have booked the ticket but due to some applications error I had to bear loss of Rs 260. Who shall i ask for refund ?
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