Lenskart Repair of Substandered glasses supplied
Complain ID : JGJN026532 32
Online Order Complaint
Complaint Date : March 13, 2017
- State : Maharashtra
- City : Thane
- Address: Flat No D1/303 Millennium Tower Sector 9 Sanpada Navimumbai
Purchased a pair of glass from Lenskart . The frame was Carrera Gunmetal A25 with Kotak Super thin Progressive lens Power ( -6.0 approx)order reference number 1204677498 . The order was delivered to me April 2016 . Within one year the frame gave away. I took the frame to Vashi ( Navi Mumbai ) Shop of Lenskart on 11th Feb 2017 and was told that it will take seven days to get back the glasses . I kept checking with the store in Vashi and they did not have any definite answer , on 27th Feb visited store personally to expedite , again no definite answer promised me to get back as there was no response from Vashi ( Mr Manish ) I called the service centre ( No 09999899998) . Talk to Mr Islam told me that the spec will be attended to on 1st march and will be shipped . To my utter surprise Islam called up on 2nd March and told me that the rectification will take 5 to 7 days more.
Still constantly been following up, no commitment no date when I will get my spec even today ( 13th March ) , may take another 45 days as per Lenskart telephonc response. I am a senior Citizen and with power 0f -6.0 life is very difficult with out correct glasses. This is type of after Sales service provided by Lens Cart after selling substandard product (??).
Still constantly been following up, no commitment no date when I will get my spec even today ( 13th March ) , may take another 45 days as per Lenskart telephonc response. I am a senior Citizen and with power 0f -6.0 life is very difficult with out correct glasses. This is type of after Sales service provided by Lens Cart after selling substandard product (??).
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