Grievances against Amazon India
Complain ID : JGJN047310 62 Complaint's Reply
Online Order Complaint
Complaint Date : August 17, 2020
- State : West Bengal
- City : Kolkata
- Address: 3B Ballygunge Park Road,12/2A Ballygunge Park Road,Kolkata-700019
I am a regular customer on Amazon India.On 13 August 2020 I had placed an order no. 406-0416387-3073947 for one number Lenovo GX20l29764 65W laptop adapter/charger with power cord worth Rs 1499 using amazon india app on my iphone. The seller was indicated as Appario retail private ltd and fulfilled by amazon. I needed an adapter for my Leneovo 110 Ideapad laptop. Now I was not clear whether the problem was with my charger or my laptop. The first step as per Lenovo is to check the adapter.I thought if the adapter doesnot help me use my laptop I will return it as in the past and get a refund. There was nothing in the ordering process to suggest that it was not the case. Even physical stores refund in such cases. On 16 August 2020(after waiting for a day since because of the pandemic) I tested and saw that the adapter does not solve my problem. When I went online to start the process of return I found that there is no provision for refund.There is no way you can contact Amazon in such cases. However on 16 August 2020 I tweeted the case and also sent a message on Amazon India's tweeter account.They have written back that they donot encourage "remorse return''. I did not know what this meant and wrote back to them also . They wrote to me that they will review the matter but so far has not got back to me.Before that they told me that they cannot refund and asked me to visit a service centre. But in this pandemic how do I go out and also the problem do not seem to be with the charger as otherwise I would have taken a replacement. Since I am aggrieved and facing financial loss I would request your intervention in getting full refund and for amazon to collect back the item. Thank you.
Related complaints
-
Complaint against the representative of Sastasundar.Soumesh Banerjee / Online Order Complaint / August 2, 2020 / / West BengalI would like to inform you that I have received a message dated 31.07.2020 sent by Sastasundar wherein, it has been mentioned that my order has been reached at HB store and will be delivered soon. Accordingly, on 02.08.2020 at about 9am, I tried to c... -
Refund amount not yet received for 1.5 monthsPriti Agarwal / Online Order Complaint / July 16, 2020 / Kolkata / West BengalHi, I am one of the customer of vmart who has been cheated by this organisation. I have ordered a product and i have received wrong product and so i had applied for refund which is Rs. 422. It has been 1.5 months that i have been following up for the...
-
No delivery, No Cancelling, No refund of paid moneyBAPPADITYA CHAUDHURY / Online Order Complaint / July 13, 2020 / Barddhaman / West BengalSubject: No delivery, No Cancelling, No refund of paid money for purchasing Sir/Madam, With due respect , I, like to inform you that I had purchased some items on 5/5/2020 with payment Rs. 4606.72(four thousand six hundred six) by online transaction ...
-
Complaint against TataCliq regarding order cancelled but refund not receivedDhiraj Gupta / Online Order Complaint / July 12, 2020 / / West BengalMy Order ID 108439640 & Order ID 108439427 have been cancelled by TataCliq and still i haven't received refund yet. Plz help.
-
Non delivery of Prepaid Order No. WDCN182790BARNALI BANERJEE / Online Order Complaint / June 28, 2020 / Kolkata / West BengalMy above order was successful after full payment on WONDERCHEF portal (www.wonderchef.in). After waiting for a reasonable time, I started inquiring about status of my order. Wonderchef portal did not do anything other than giving a Delhivery Tracking...
-
Non-Delivery / non-refund of Prepaid OrderBARNALI BANERJEE / Online Order Complaint / June 22, 2020 / Kolkata / West BengalMy above order was successful after full payment on WONDERCHEF portal (www.wonderchef.in). After waiting for a reasonable time, I started enquiring about status of my order. Wonderchef portal did not do anything other than giving a Delhivery Tracking...
Amazon by RANJEET LOHAR:
(5 of 5)
Received the payment but not despatched my order
Service issue | Complaint | Query | Feedback | Suggestion | Reply