NON RECEIPT OF REFUND AMOUNT from Snapdeal since 1st week of December, 2016

Complain ID : JGJN027944   38   Complaint's Reply

Online Fraud Complaint  Complaint Date : July 16, 2017
I have not received the refund amount from Snapdeal since 1st week of December, 2016. I purchased one garment online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my bank A/c. I got in touch with their customer care (92126-92126) repeatedly and informed them that the refund had not been credited to my bank A/c and mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID. As per their telephonic request I made contact to my bank’s home branch and bank’s customer care and shared their Refund Reference Number 633104278116 but in vain. I repeatedly lodged complaint for the same and they also repeatedly sent a stereotype message over telephone/e-mail that they had already issued a refund to my bank account on 3/12/2016 with RRN 633104278116. It is a question of transparency for the said refund as initially they informed two different RRN on different dates (on 20-12-2016, RRN given 633104278116 and on 20-01-2017 RRN given 17563372637) to my registered mobile through SMS.
Complaint Against / To: SNAPDEAL

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    Dear JGJN027944 ,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

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