Wrong Bill associated with Vodafone internet data

I am associated with Vodafone from last 2.5 years. But this time I am really disappointed with the services and commitment level of Vodafone.

1. Following my heavy usage of internet data, I tried to find a better plan with more data limits. I found a plan Red_499 on Vodafone website showing the 3GB 3G data and 2500 minutes. I opted for the same on 10th March but after check out it showed Red_1299 has been opted my me (at around 10:30). Following the same I called Vodafone customer care to cancel the same. But the customer care executive said that as my connection is corporate one Red_1299 won’t activate and my existing plan of 375 would continue. After getting the confirmation, I requested for 1GB 3G data booster pack.

2. On 15th March, I received a service call from Vodafone asking for the feedback on Red_1299 plan, I asked about my plan details and stunned to know that my connection was on Red_1299 only. I requested her change the plan to 375 again. She assured me the same and promised that the plan will be changed to 375 again and I would get a call and SMS for its confirmation, which I never got.

3. On 19th/20th March I called Vodafone to discuss the matter and change the plan but even after a call of 1:30 hours the results weren’t fruitful only to last me with more frustration.

4. On21st March, I again had a discussion with Vodafone regarding this matter, but no results.

5. Finally on 01st April I opted for MNP, following which I received a call from Vodafone’s retention team, which assured me that my connection will be re allocated with 375 plan again and bill will be adjusted as 375 only. The adjustment will be done by 10th April. To my surprise only plan was changed with no amendment in the bill.

6. On 13th April, I again spoke to Vodafone regarding this matter without any result. Even the executive was not able to explain the charges in details.

7. On 13th April, I even produced this problem to the online chat executive but again no result. Even the executive was not able to explain the charges in details.


In almost all the calls I asked if I am on a recorded call and every time they assured me that the call is a recorded one and if needed I can escalate the issue later stating these recorded call until on 13th April when Vodafone people confirmed that no call records are there. This is a complete nuisance and mis guidance to the customer.

Now, I don’t see any reason that I am responsible for this huge bill as I always updated Vodafone for the amendments and I got assurity everytime for the same and Vodafone team failed to keep their words all the times. Everytime the Vodafone team tried cheat and mis guide me and no one ever took the issue seriously and provided any resolution. I have attached the bill and the chat history showing how the 1st executive opted to sign off giving a lame excuse of ME not reverting (the one who has initiated the chat) and 2nd executive just chit chatting after she couldn’t explain anything logically.

After getting all this frustration and forced to move to this step, I am sending this email to you, hoping to have a concrete resolution this time and not just chit chat. I have already wasted more than 12 hours of my life in last 1 month with Vodafone on this issue. I am ready to pay for the services I opt to have not for the services I was forced to have.

Also, I am feeling cheated by Vodafone on issues of my ID proofs. The collecting agent of Vodafone has not submitted my correct ID proofs to Vodafone resulting in wrong DOB, email etc. causing various problems. If this is happening to me, how do I know that my correct proofs are not associated with any CON or antisocial person. This is clear threat on my creditability.

Inspite of sending so many emails and making so many calls to Vodafone, no one is taking this seriously and making me pay the full bill.

Also when they call me for a solution, they just keep on saying that I have to pay the full amount and if I try to explain the problem they just disconnect the call and send an SMS stating that my number is not reachable. This is a complete insane act.

Please help me to resolve this matter.

Best Regards
Praveen Saini
9911830194