Worst service of Samsung India
Complain ID : JGJN027291 37
Mobile Complaint
Complaint Date : May 15, 2017
- State : Maharashtra
- City : Mumbai
- Address: Creative Garments Pvt. Ltd. Cama Industrial Estate, Sun Mill Compound, Lower Parel (W)
Dear sir ,
It pains me to write such an apathetic mail to you, because being a samsung patriot i have always loved and endorsed samsung . As it provides a good platform for a common user to have access to distant part of world.
Without taking much of your precious time, i would like to say that i own a samsung S7 Edge phone since 14 Jan 2017 and it was working fine until 07 April 2017. i discovered display got freaking & immediately i call to care center & raise a complaint (4234476713) , and gave phone to nearest authorized service center ( HCL Services limited Mumbai). After assessing the phone they found , display is not working properly, i received a call that display is not working properly we are changing the display. after 5 day's i received my handset & found the color of front body & back body is not Matching, immediately i call to service center & inform for this, Answer i got from service center whatever part i receive from samsung we fitted the same to your handset this is not our fault. After this i call to care center again issue the complaint against this (1138672901) but not any proper revert come from care center. After so many follow up this case is accelerated to senior department & again new complaint number is issue (3706288013) & handset got pick up after one month, now i get a call that your handset is 3 month old that's why this shade variation is coming, my question is Samsung s7 edge body is of Glass how color fading is possible on glass body within 3 month. Now service center is returning my phone in same condition & in this condition phone is not acceptable to me, same i have inform to care center but not getting proper response, they are forcing me to accept the phone on same condition.
My sincere thanks for reading such a long mail, but after getting such kind of response from care center & service center people heartfelt disappointment was deeply felt by me. i hope that i get a proper resolve of my issue and i sincerely want to raise the same before all of you to know about pathetic post sales service & Care center in samsung.
Hoping for an early resolution.
Warm regards
Aniket Sinha
Mobile no # +91704567928114
mail id- aniket.sinha@creativegroup.in,aniketsinha143@gmail.com.
It pains me to write such an apathetic mail to you, because being a samsung patriot i have always loved and endorsed samsung . As it provides a good platform for a common user to have access to distant part of world.
Without taking much of your precious time, i would like to say that i own a samsung S7 Edge phone since 14 Jan 2017 and it was working fine until 07 April 2017. i discovered display got freaking & immediately i call to care center & raise a complaint (4234476713) , and gave phone to nearest authorized service center ( HCL Services limited Mumbai). After assessing the phone they found , display is not working properly, i received a call that display is not working properly we are changing the display. after 5 day's i received my handset & found the color of front body & back body is not Matching, immediately i call to service center & inform for this, Answer i got from service center whatever part i receive from samsung we fitted the same to your handset this is not our fault. After this i call to care center again issue the complaint against this (1138672901) but not any proper revert come from care center. After so many follow up this case is accelerated to senior department & again new complaint number is issue (3706288013) & handset got pick up after one month, now i get a call that your handset is 3 month old that's why this shade variation is coming, my question is Samsung s7 edge body is of Glass how color fading is possible on glass body within 3 month. Now service center is returning my phone in same condition & in this condition phone is not acceptable to me, same i have inform to care center but not getting proper response, they are forcing me to accept the phone on same condition.
My sincere thanks for reading such a long mail, but after getting such kind of response from care center & service center people heartfelt disappointment was deeply felt by me. i hope that i get a proper resolve of my issue and i sincerely want to raise the same before all of you to know about pathetic post sales service & Care center in samsung.
Hoping for an early resolution.
Warm regards
Aniket Sinha
Mobile no # +91704567928114
mail id- aniket.sinha@creativegroup.in,aniketsinha143@gmail.com.
Related complaints
-
Purchased mobile not working properly, one plus one mobile from ebay indiaManoj Chandele / Mobile Complaint / May 12, 2017 / Bhandara / Maharashtrai have been purchased one plus one mobile from ebay india ,which is defective from staring & i have also informed to ebay india by mail .Till date no refund or replacement has been obtain and seller of this product Gadgets India not receiving ,an... -
One Plus Mobile purchased mobile not start from ebay IndiaManoj N.Chandele / Mobile Complaint / May 12, 2017 / Bhandara / MaharashtraI have been purchased one plus one mobile from ebay india ,which is defective and not satisfactory answer from seller.
-
Ordered samsung j7 prime from compstrade.com, my order no123078000000751 not deliverMOHAMMED USMAN / Mobile Complaint / April 22, 2017 / Mumbai / Maharashtrai have ordered samsung j7 prime from compstrade.com website on 8 aprail. (Comps Trade Pvt Ltd – two Order 123078000000751/752) till today i have not received anything till now trying to reach the numbers on the website (8268 00 1713) they are all unr...
-
Mobile not working properly, buy le Eco 2 mobile on 28 Jun 2016SANTOSH KULKARNI / Mobile Complaint / April 20, 2017 / Mumbai / MaharashtraI brought le Eco 2 mobile on 28 Jun 2016. Last two months my problem is in mobile is Battery draining Heating body Automatically touch operates and run app Last month I was go 2 time in service center but problem not solved by service center . The se...
-
Mobile booking with paid amount but not reply, no messages about delivery and our paymentPravin Jagtap / Mobile Complaint / April 11, 2017 / Sangli-Miraj&Kupwad / MaharashtraI've today booked redmi note 4 mobile in online shopping of dhamal shopping.com. my amount 2749/- had debited in my bank of India account. But then on one message, not receive toll free number and other no. Definitely here I'm cheated in online shopp...
-
Sold Defective Mobile to me mobile Coolpad Note 5 through AmazonJyoti Salian / Mobile Complaint / April 3, 2017 / Mumbai / MaharashtraI had purchased this mobile Coolpad Note 5 through Amazon online on 10th Feb 2017 against bill no. 403-4508017-7113922. After using this mobile for around 10-12 days, it started giving me problem like the caller was not able to hear me and when the c...
Service issue | Complaint | Query | Feedback | Suggestion | Reply