MI Mobile Company - No replacement/repair of mobile phone under warranty period.
Complain ID : JGJN040421 83
Mobile Complaint
Complaint Date : August 13, 2019
I have purchased a mobile phone of MI - Redmi 5A (Rose Gold, 32 GB) on 12.7.2019. the company give one year warranty of it.
The phone was not working in the month of June, 2019 and I had requested for repair/replacement of the same at MI service Center. they have stated that even the phone is under warranty, you have to pay around Rs.3000/- for replacement of mother board. Despite of many request, they had not agreed and I have to pay Rs.2200/- for replacement of mother board on 3.7.2019 and the Service center has stated that the warranty of change of mother board will be for three months.
After replacement of mother board, the phone has again switched off and could not start on 2nd of August, 2019.
Kindly look into the matter for repair/replacement of mobile phone.
The phone was not working in the month of June, 2019 and I had requested for repair/replacement of the same at MI service Center. they have stated that even the phone is under warranty, you have to pay around Rs.3000/- for replacement of mother board. Despite of many request, they had not agreed and I have to pay Rs.2200/- for replacement of mother board on 3.7.2019 and the Service center has stated that the warranty of change of mother board will be for three months.
After replacement of mother board, the phone has again switched off and could not start on 2nd of August, 2019.
Kindly look into the matter for repair/replacement of mobile phone.
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