Yu Yureka warranty set delivery delay
Complain ID : JGJN015844 26 Complaint's Reply
Mobile App Complaint
Complaint Date : January 30, 2016
- State : West Bengal
- City : Howrah
- Address: 83, 84, 85 Salkia School Road, Dreamland, B Block, 2nd Floor, Howrah-711106
Dear Sir/Madam,
I had purchased a Yureka device, a mobile handset on 17-04-2015, its IMEI number being
IMEI 1: 911401504973783
IMEI 2: 911401505006732
I faced a touch issue on the mobile set. My device handset was under a warranty of 12 months and I applied for the same and they approved it on 15-12-2015. Since then my Way Bill No (343511238381) for the courier part (Delhivery) was generated on 18-12-2015.
I was tracking the device from the day I had requested for its replacement via calls and mails to the customer care support of Yu and according to the information they have given me, my device was ready for dispatch, the IMEI number was generated for the new device in December. Now I cannot find out any particular reason why they are not dispatching the device from their warehouse.
They assure of delivering the device within 15 working days and in my case they have extended it to more than a month. I call them almost every next day. Calling once to the Yureka Customer care costs me around 30 rupees and I had surely called them for over 20 times. Initially I was given a maximum date of some day in December then they extended it to 12th January, then to 26th January and to 29th of January. Now they extend it further to February.
I have a collection of tickets generated and pending on their part. My latest Reference Ticket Id which was generated today morning is 2052034.
They only give a assurance which is of no stability.
If I mail them regarding the status of my handset delivery they reply me with a copy pasted mail and a new Reference Ticket number.
I don't understand why these people do not understand the problem a customer faces with a lack of phone and wrong commitment made.
All that have been done till now is some sweet and slippery talks which do not suffice the need of ultimate consumer.
Please refer to my case on a serious note.
Hoping for a positive and a quick response from your part.
Thanking You,
Priyanka Jain
Note: My registered mobile number with Yu yureka is 9883204881 and email id being kmalujain@gmail.com.
Please feel free to contact for any further queries.
I had purchased a Yureka device, a mobile handset on 17-04-2015, its IMEI number being
IMEI 1: 911401504973783
IMEI 2: 911401505006732
I faced a touch issue on the mobile set. My device handset was under a warranty of 12 months and I applied for the same and they approved it on 15-12-2015. Since then my Way Bill No (343511238381) for the courier part (Delhivery) was generated on 18-12-2015.
I was tracking the device from the day I had requested for its replacement via calls and mails to the customer care support of Yu and according to the information they have given me, my device was ready for dispatch, the IMEI number was generated for the new device in December. Now I cannot find out any particular reason why they are not dispatching the device from their warehouse.
They assure of delivering the device within 15 working days and in my case they have extended it to more than a month. I call them almost every next day. Calling once to the Yureka Customer care costs me around 30 rupees and I had surely called them for over 20 times. Initially I was given a maximum date of some day in December then they extended it to 12th January, then to 26th January and to 29th of January. Now they extend it further to February.
I have a collection of tickets generated and pending on their part. My latest Reference Ticket Id which was generated today morning is 2052034.
They only give a assurance which is of no stability.
If I mail them regarding the status of my handset delivery they reply me with a copy pasted mail and a new Reference Ticket number.
I don't understand why these people do not understand the problem a customer faces with a lack of phone and wrong commitment made.
All that have been done till now is some sweet and slippery talks which do not suffice the need of ultimate consumer.
Please refer to my case on a serious note.
Hoping for a positive and a quick response from your part.
Thanking You,
Priyanka Jain
Note: My registered mobile number with Yu yureka is 9883204881 and email id being kmalujain@gmail.com.
Please feel free to contact for any further queries.
Related complaints
-
DISCOLORATION AND PEEL-OFF OF APPLE IPHONE 6SMAINAK SAHA / Mobile App Complaint / January 21, 2016 / Kolkata / West BengalI HAVE PURCHASED AN APPLE IPHONE-6S ON OCTOBER 2015 AFTER TWO MONTH OF PURCHASE AN AUTO DE-COLORATION AND PEEL-OFF IS HAPPENING IN RIGHT SIDE BOTTOM CORNER. I MADE APPROACH TO THERE SERVICE CENTER BUT THEY REFUSED TO PROVIDE SERVICE WITH AN REASON OF... -
Xiaomi India- no service and return of phone since 5 monthsAshis Jain / Mobile App Complaint / January 8, 2016 / Howrah / West BengalI bought a Xiaomi Redmi 1s from Flipkart which stopped working after few months within warranty period of 1 year. I reported the same to customer care and they offered a pick and drop service by charging 100+ taxes. The phone was picked on 27th July ...
-
Sony India not accepting warranty for defective Xperia Z3Sourabh Karmakar / Mobile App Complaint / January 6, 2016 / Kolkata / West BengalDear Sir,I'm an owner of Sony Xperia Z3 D6653 which is a flagship model of Sony Mobile. Few days ago, I tried to test the waterproof feature of my phone as claimed by Sony by clicking some underwater pics inside the swimming pool on 31st ...
-
complaint Sony Xperia Z2 It's IMEI No. Is 35249406076733indrajit paswan / Mobile App Complaint / October 3, 2015 / Asansol / West BengalDear Sir, I am an owner of a product from your company that is Sony Xperia Z2 It's IMEI No. Is 35249406076733 . I bought this phone in 28th of June 2015. While taking pictures from my phone it some how get contact with some drops of water and from th...
-
Problem of return button working LenovoArpan Kumar Basak / Mobile App Complaint / June 26, 2015 / Kolkata / West Bengali bought a Lenevo A6000 on 15/06/15...........but now the return button stopped working
-
What is the cost of Lenovo A269i screen?Somen Adhikary / Mobile App Complaint / June 25, 2015 / Asansol / West BengalThe screen of my lenovo A269i is broken, but the touch is working. The phone is in warranty period. How much it will cost to repair or replace it? please inform soon.
Micromax Tab got out of order with one month of purchase. by Dipanjan Gupta:
(5 of 5)
Dear Sir,
Myself Dipanjan Gupta working as JTO in BSNL. I had purchased a Micromax Tab bearing model no. P480 batch : 911423849196301 on 24/12/2015 from Skyline Communication Garia Main Road. Kolkata-700084 . This TAB started giving trouble since 20-1-2016. I got very disappointed with this product of Micromax. Since it is having one year service warranty I took it to my nearest Micromax Service Centre at Ranibagan, Berhampore West Bengal Pin-742101. But surprised to listen from that service centre representative that charging port got faulty need 2200/- to repair. Afterward checking my newly bought tab told 'nothing can be done with this tab better to purchase new one'. This Micromax company is cheating their customers in this way. Please help so that i can get justice.
N.B. I use my tab with care. This tab neither dropped from my hand nor any mechanical injury/ damage happen.
Regards,
Yours sincerely
Dipanjan Gupta
35/11/A Ukilabad Road, Flat No. A2 Usha Apartment, Berhampore. West Bengal.Pin-742101
Mob: 9474011706
Service issue | Complaint | Query | Feedback | Suggestion | Reply