Fake assurance to replace Camera of my laptop
Complain ID : JGJN048457 35
Laptop Complaint
Complaint Date : October 5, 2020
- State : Maharashtra
- City : Kalyan-Dombivali
- Address: B-107, Vatsalyadeep CHS, Nr. Tip Top Sweets, Tondon Cross Road, Dombivli East
June: Purchased brand new Lenovo Ideapad S340 Laptop.
August: Started having camera malfunctioning and submitted a complaint on Lenovo website and asked for camera replacement.
August: Had to miss exams due to late service
August : Technician from Lenovo visited didn't replace the part but did some fixings and said that generally cables get loose and you won't get this Problem again.
September: Started facing Camera Malfunctioning again.
September: I submitted a complaint on Lenovo website. A service order number was created. I was told by Lenovo tech support on call that part will be replaced this time.
September: I get contacted by Lenovo technician who say that My part is not received yet.
October: A technician from Lenovo visits my house. He borrows a normal black tape from me and applies it on camera and says issue won't happen again.
I WAS GUARANTEED CAMERA PART REPLACEMENT BUT WASN'T GIVEN AGAIN FOR THE 2ND TIME.
August: Started having camera malfunctioning and submitted a complaint on Lenovo website and asked for camera replacement.
August: Had to miss exams due to late service
August : Technician from Lenovo visited didn't replace the part but did some fixings and said that generally cables get loose and you won't get this Problem again.
September: Started facing Camera Malfunctioning again.
September: I submitted a complaint on Lenovo website. A service order number was created. I was told by Lenovo tech support on call that part will be replaced this time.
September: I get contacted by Lenovo technician who say that My part is not received yet.
October: A technician from Lenovo visits my house. He borrows a normal black tape from me and applies it on camera and says issue won't happen again.
I WAS GUARANTEED CAMERA PART REPLACEMENT BUT WASN'T GIVEN AGAIN FOR THE 2ND TIME.
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