Excessive Bill against voda phone and misleading
Complain ID : JGJN018394 33
Internet Complaint
Complaint Date : May 16, 2016
- State : West Bengal
- City : Kolkata
- Address: Flat No. C-25/16, Manjulika Housing Coop Society Ltd., Cluster B, ECTP, Phase - IV, Kolkata 700107
Dear Sir,
This has reference to my cell number 9830260743, a/c no. 1.21240658. My services has been restricted stating exceeding credit limits. As I called at your no. 199, I was told that my outstanding amount is something around Rs 28,000.00 (Rupees Twenty Eight thousand only). I express severe concern on the amount stated from your end.
I would like to mention that before travelling out of country, I called your customer service asking the international roaming rates. I was told that the rates would be Rs 12.00 /min and hearing the rate I asked to activate international roaming. I received the following message from your end:
4th May,2016 - combined unbilled usage Rs 5197.00
12.03 pm, 9th May,2016 - usage till date Rs 22503.00
12.04pm, 9th May,2016 - Usage till date Rs 14967.00
I question the authenticity of the information shared from your end. I had been your very old customer and had never ever failed any dues. But I donot agree with the chargeable amount, its exorbitant. I request you to look into this matter immediately and resolve it, otherwise I will be forced to move the consumer court.
I request to stop my international roaming with effect from now, 9.15 pm, 9th May, 2016.
Waiting for your quick response,
Regards
Soumi Ghosh
This has reference to my cell number 9830260743, a/c no. 1.21240658. My services has been restricted stating exceeding credit limits. As I called at your no. 199, I was told that my outstanding amount is something around Rs 28,000.00 (Rupees Twenty Eight thousand only). I express severe concern on the amount stated from your end.
I would like to mention that before travelling out of country, I called your customer service asking the international roaming rates. I was told that the rates would be Rs 12.00 /min and hearing the rate I asked to activate international roaming. I received the following message from your end:
4th May,2016 - combined unbilled usage Rs 5197.00
12.03 pm, 9th May,2016 - usage till date Rs 22503.00
12.04pm, 9th May,2016 - Usage till date Rs 14967.00
I question the authenticity of the information shared from your end. I had been your very old customer and had never ever failed any dues. But I donot agree with the chargeable amount, its exorbitant. I request you to look into this matter immediately and resolve it, otherwise I will be forced to move the consumer court.
I request to stop my international roaming with effect from now, 9.15 pm, 9th May, 2016.
Waiting for your quick response,
Regards
Soumi Ghosh
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