Complaint Regarding Non-Compliance with Annual Maintenance Contract (AMC)
Complain ID : JGJN064208 176
Home Appliance Complaint
Complaint Date : February 7, 2024
- State : West Bengal
- City : Kolkata
- Address: Ideal Enclave, Phase 1, Flat G-62, Rajarhat Main Road
I am writing to bring to your attention a matter of utmost concern regarding the Annual Maintenance Contract (AMC) we purchased for our Kutchina Chimney. On 16th August 2023, we entered into an agreement with Ikonic Kitchen Appliances, a franchise of Kutchina, for a 3-year AMC.
Regrettably, despite our timely payment of Rs. 3250/-, we have not received any maintenance services as per the terms of the contract. Our repeated attempts to seek assistance through Kutchina’s pan-India customer care number have been met with silence. We lodged a formal complaint, yet it has been over a month, and we remain without any response or resolution.
This lack of service has left us deeply disappointed and feeling deceived by Kutchina’s customer care. As a result, we are compelled to escalate this matter and seek appropriate compensation for the inconvenience caused.
Regrettably, despite our timely payment of Rs. 3250/-, we have not received any maintenance services as per the terms of the contract. Our repeated attempts to seek assistance through Kutchina’s pan-India customer care number have been met with silence. We lodged a formal complaint, yet it has been over a month, and we remain without any response or resolution.
This lack of service has left us deeply disappointed and feeling deceived by Kutchina’s customer care. As a result, we are compelled to escalate this matter and seek appropriate compensation for the inconvenience caused.
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