Snapdeal/Jasper Infotech Pvt. Ltd. Return and refund not initiated
Complain ID : JGJN032450 54
File A Complaint
Complaint Date : June 27, 2018
- State : Delhi
- City : East Delhi
- Address: Snapdeal, Jasper Infotech Pvt. Ltd., 246, 1st Floor, Phase 3, New Delhi 110020
Order ID: 22179197618
Order Placed on 08 Jun, 2018
Item: JQX 4000 mAh Battery For Samsung Galaxy Tab 2 7.0 P3100, P3113, P3110 & SP4960C3B
Order delivered: 15 Jun, 2018
Return Request initiated: 17 June, 2018 (Return could be issued within 7 days from the date of the product being delivered. That means return request was closed on 23 Jun, 2018)
Return request closed on: 23 Jun , 2018
I have placed an order for an Jqx 4000mAh battery for samsung galaxy tab 2. The reason for the return was that the product was damaged and defective.The pick-up boy came but refused to take back the product on grounds of "unoriginal product" according to himself. Subsequently I have informed the Snapdeal people via email (help@snapdeal.com) to reschedule the return.Reply from them takes about 1 day to arrive, meaning 1 more day is lost from return window (23 Jun, 2018). On 20th June, 2018, they sent me a mail for reschedule.
They sent me this, 'We value the importance of your concern. Please accept our apologies for the inconvenience you have experienced. Your item will be picked up within next 2-3 days since 20-Jun-2018. If you require any further assistance, feel free to reply to this email. We’d be glad to help you."
Nobody came to pick up the item within 2-3 days and of course I informed them and 23 Jun, 2018 came by and hence according to their plan, they closed return request window. I have been sending mails after mails, but they keep rescheduling the pick-up and as usual nobody turns up.
Today on 26 June, 2018, they have sent me this-"We have not received any response regarding your JQX 4000 mAh Battery For Samsung Galaxy Tab 2 7.0 P3100, P3113, P3110 & SP4960C3B!
We had to pick up your item to initiate refund/replacement. It seems you no longer want to return it. Thus we are closing your request.Reference no: 47879836"
Technically, they have already closed the return window on 23rd June. Such irresponsible and carefree company!
I have done online shopping before but never faced any such humiliation from anybody except Snapdeal. Snapdeal is such a fraud company.
Order Placed on 08 Jun, 2018
Item: JQX 4000 mAh Battery For Samsung Galaxy Tab 2 7.0 P3100, P3113, P3110 & SP4960C3B
Order delivered: 15 Jun, 2018
Return Request initiated: 17 June, 2018 (Return could be issued within 7 days from the date of the product being delivered. That means return request was closed on 23 Jun, 2018)
Return request closed on: 23 Jun , 2018
I have placed an order for an Jqx 4000mAh battery for samsung galaxy tab 2. The reason for the return was that the product was damaged and defective.The pick-up boy came but refused to take back the product on grounds of "unoriginal product" according to himself. Subsequently I have informed the Snapdeal people via email (help@snapdeal.com) to reschedule the return.Reply from them takes about 1 day to arrive, meaning 1 more day is lost from return window (23 Jun, 2018). On 20th June, 2018, they sent me a mail for reschedule.
They sent me this, 'We value the importance of your concern. Please accept our apologies for the inconvenience you have experienced. Your item will be picked up within next 2-3 days since 20-Jun-2018. If you require any further assistance, feel free to reply to this email. We’d be glad to help you."
Nobody came to pick up the item within 2-3 days and of course I informed them and 23 Jun, 2018 came by and hence according to their plan, they closed return request window. I have been sending mails after mails, but they keep rescheduling the pick-up and as usual nobody turns up.
Today on 26 June, 2018, they have sent me this-"We have not received any response regarding your JQX 4000 mAh Battery For Samsung Galaxy Tab 2 7.0 P3100, P3113, P3110 & SP4960C3B!
We had to pick up your item to initiate refund/replacement. It seems you no longer want to return it. Thus we are closing your request.Reference no: 47879836"
Technically, they have already closed the return window on 23rd June. Such irresponsible and carefree company!
I have done online shopping before but never faced any such humiliation from anybody except Snapdeal. Snapdeal is such a fraud company.
Related complaints
-
Complain against Quikr Business for Fake leads and loss of businessNeeraj Kumar Pathak / File A Complaint / March 7, 2018 / South West Delhi / DelhiHi. I made a purchase to quikr Business and I did not get a single good quality lead from quikr. I was promised for 200 genuine leads within 3 months till date I only got 30leads .kibdly investigate for refund -
Complain against Mswipe for deinstall the device and refund my amountAnonymous / File A Complaint / March 6, 2018 / New Delhi / DelhiSir I surrender the device on November 1st and but on February 21 2018 they debit the amount of 300*3=900 I file a complaint against this why my amount is debited that I have surrender the device so why they debited the charges they told me that OK s...
-
Complain to nextra wifi for unregistered mobile no. and no customer IDnukuyu / File A Complaint / December 1, 2017 / Central Delhi / Delhii have been using nextra wifi for the last two to tree months and i havent got my customer ID yet and my phone no. also has not been registered. i called the customer care asking for disconnection because of these factors resulting from their neglige...
-
Repeatedly Harassed by Videocon D2h CustomercareAkhilesh Kumar Singh / File A Complaint / June 23, 2017 / South West Delhi / DelhiHello, I raised a Complaint that my Videocon Set Top Box is not working (Customer Id: 7268816). An engineer came from Videocon and asked me to get my box replaced. I followed his instructions, and paid him INR 400/- for the box to be exchanged. But n...
-
SD cards not working purchased from zoniic.com and LN Enterprises,HisarArun Singh / File A Complaint / May 4, 2017 / North Delhi / DelhiI also purchased a combo of 128GB and 64GB cards. The cards are in Samsung packing and company logo printing (Samsung Evo). However, both are not working. I mailed zoniic.com regarding the problem but got no response. I think this website (zoniic.com...
-
Complaint against Ablaze Info Solutions Private Limited.Kailash Mishra / File A Complaint / February 5, 2017 / South Delhi / DelhiThe Jago Grahak Jago India Subject: Complaint against Ablaze Info Solutions Private Limited. Respected Sir, I (Kailash Mishra) s/o Sh. Ramchandra Mishra Residence of House No.26, Gali No.3, Block F, Main Tajpur Road, Badarpur Border, New Delhi 110044...
Service issue | Complaint | Query | Feedback | Suggestion | Reply