Wrong deduction of monthly subscription
Complain ID : JGJN025144 36
DTH TV Complaint
Complaint Date : December 25, 2016
- State : Maharashtra
- City : Kalyan-Dombivali
- Address: C 202 Triveni Garden Adharwadi Chowk
Respected Sir,
This is with regards to the Videocon d2h customer id - 161470150. Yesterday evening (24th Dec, 2016), I called up Videocon d2h customer care and asked the customer care executive (Vinod) to upgrade my pack to Platinum HD 650/- per month.
He informed me that Platinum HD package is activated and due date for the same is 14th Jan 2016. Similarly I had received SMS and mail confirming that Pack us activated with subscription end date 14th Jan 2016.
Today morning I had received one more mail update saying subscription end date is on 09th Jan 2016. I called customer care number where they does not have any information and twice banged phone on my face. Really pathetic customer care.
Hence, I would request you to kindly take a look into this matter and see to it money deducted from my d2h balance.
Looking forward to a positive response from your end.
Regards,
Navin Karkera
This is with regards to the Videocon d2h customer id - 161470150. Yesterday evening (24th Dec, 2016), I called up Videocon d2h customer care and asked the customer care executive (Vinod) to upgrade my pack to Platinum HD 650/- per month.
He informed me that Platinum HD package is activated and due date for the same is 14th Jan 2016. Similarly I had received SMS and mail confirming that Pack us activated with subscription end date 14th Jan 2016.
Today morning I had received one more mail update saying subscription end date is on 09th Jan 2016. I called customer care number where they does not have any information and twice banged phone on my face. Really pathetic customer care.
Hence, I would request you to kindly take a look into this matter and see to it money deducted from my d2h balance.
Looking forward to a positive response from your end.
Regards,
Navin Karkera
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