Videocon D2h - Various issue related account and subscribed channels
Complain ID : JGJN037396 46 Complaint's Reply
DTH TV Complaint
Complaint Date : February 13, 2019
- State : West Bengal
- City : Krishnapur
- Address: Sulakshana App, Mohisgote, 700102
CustomerID- 103501899
According to new TRAI rule, i have selected packages through online website which is 260 rupees per month, but videocon charges me 797 rupees per month. Already i have charged over since last three days. I have regularly tried to contact customer care, but they unable to solve my issue. And also same issue is persist in online portal. I need quick solution on this and refund my over charges.
According to new TRAI rule, i have selected packages through online website which is 260 rupees per month, but videocon charges me 797 rupees per month. Already i have charged over since last three days. I have regularly tried to contact customer care, but they unable to solve my issue. And also same issue is persist in online portal. I need quick solution on this and refund my over charges.
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by team d2h:
(5 of 5)
Dear Golak,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
Airtel D2H channel subscribe by Inderjit:
(5 of 5)
Airtel d2h channels chosen but still not activated after 3 days. Spoken to customer care but still no response. Kindly change
by team d2h:
(5 of 5)
Dear Golak,
We would like to inform you that, your selected pack and channels has already been activated on your d2h account own channel pack according to TRAI rules.
Further, we would like to inform you that, you are currently enjoying own channel pack according to TRAI rules at Rs. 258.90 with GST per month.
Please be informed that your current account balance is of Rs. 128.38/- and next recharge date is 03-Mar-2019. Please note that any changes in base package or add-on pack will affect the due date.
Regards,
Team d2h
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