Refund / bad service, Till now no update of d2h account

Respected sir/madam,

I am attaching the communication done with d2h provider.
Till date no reply.



Product Error/No Signal
Inbox
x
Customercare

Jul 16 (4 days ago)

to me

Dear Customer,



Thank you for writing to Videocon d2h.



We regret the inconvenience caused to you and we understand that you are facing signal issue. We have registered your complaint with Work Order 53169833. We have asked our area service head to get your complaint attended on top priority to your utmost satisfaction. Please be assured that our engineer will visit you in the next 24 hours.



We request you to please click on the link given below for more details regarding service charges: -



http://www.videocond2h.com/WSC/pdf/Service%20Charges.pdf



If you have any further queries, please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.



For details of all our Products and Services you may visit our Website www.videocond2h.com.





Warm Regards,

Customer Care

Videocon d2h



Note: - You can also call our customer care helpline on +917355873558.

Signoff-01.jpg





From: Yogiraj Sarage [mailto:yogi.sarage@gmail.com]
Sent: 15 July 2017 06:29
To: Customercare
Subject: Re: Product Error/No Signal



Respected sir,

You have not given clarification of all points.

I don't want to continue the service.

Please take back your product .

Please tell me the procedure to close d2h account and refund of the (200Rs.+initial connection).



Regards,

Yogiraj Sarage
Mo.9011025987



On 15-Jul-2017 2:28 pm, "Customercare" wrote:

Dear Customer,



Thank you for writing to Videocon d2h.



We would like to inform you that we have investigated the records however we are unable to found any calls made by you in the month of July 2017. Further, please note his is our toll free service IVR number # 1800 1370 777 to refresh your account’s setting to restore the services.



Further, we always value feedback from our customers towards all aspects of our Services. Valuable feedback, as given by your good self, helps us improve continuously and we highly appreciate the time you took to write to us. Further, we have captured your feedback for further service improvement.



Also we would like to inform you that currently your product with customer ID – 62124216 is out of warranty and therefore as a company service policy there will be service visit charge of Rs. 200/- applicable and In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of visit. We request you to please click on the link given below for more details regarding service charges: -



http://www.videocond2h.com/WSC/pdf/Service%20Charges.pdf



We request you to please write back with your consent for us to arrange the engineer visit on top priority. Endeavoring to deliver the best of services.



If you have any further queries, please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.



For details of all our Products and Services you may visit our Website www.videocond2h.com.



Warm Regards,

Customer Care

Videocon d2h



Note: - You can also call our customer care helpline on +917355873558.



Signoff-01.jpg





From: STB Complaints [mailto:stbcomplaints@d2h.com]
Sent: 14 July 2017 20:05
To: Customercare
Subject: Product Error/No Signal



STB Complaints

Details of the feedback received:

Name


:


Yogiraj Sarage

State


:


MAHARASHTRA

City


:


SOLAPUR

Email ID


:


yogi.sarage@gmail.com

Mobile


:


9011025987

Customer ID


:


62124216

Feedback


:


Respected sir/madam, Till now no update of d2h account. You sent mail about update of account.The error is- insufficient balance or channel may not subscribe d. Since last month , I am very much disturbed due to your service. 1.No response from customercare(07355873558). 2.Request a call - no use 3.Refresh command- no use 4.Without base pack,only add ons can be recharged ( as you said it last month)-no use On 12th july ,200 rs. amount recharged through login to d2h account. Waiting for 15 min., by login account refreshed for 3 to 4 times -no use. 5.Several times I tried to select add ons without base pack(as you mentioned earlier)-no use 6.As per your today mail, account balance is 187.90( the recharge is done for 200.) 7.I have requested procedure for closing d2h account- no use. Are you waiting to overflow my patience ? Now waiting for your quick reply so as to process further . Regards, Yogiraj Sarage Mo.9011025987