Fraudulent issue, I am mailed the details of my plan as per new plan to videocon last week
Complain ID : JGJN037312 45 Complaint's Reply
DTH TV Complaint
Complaint Date : February 10, 2019
- State : West Bengal
- City : Kolkata
- Address: 147,Gurish Ghosh Road, Block-E/11belurmath Howrah 711202
Dear sir,
I am mailed the details of my plan as per new plan to videocon last week but no response was received from there side. My existing plan new diamond plan is not working. All channels has been closed by there side, inspite of sufficient balance in my account From last 10 days, I am trying to contact videocon but there call centre no is not working at all. There website and app are also not working. Leaving on option for poor customer to avail services. Daily a portion of balance is reduced but I am not enjoying the service. Further videocon d2h not complying the TRAI option. They are forcing people to take base service pack consisting of 187 channel, an unnecessary addition to customer bill .As per latest TRAI rule, customer are free to select 100 channel of there own choice either from free or pay channel list. But doesn't not providing such option to customer. From 1 Feb to 10 Feb, my balance goes on decreasing but I was not able to enjoy the channel which I wish to watch. My customer ID : 123992472 Name : Gobind Prasad didwania Email ID :gp.didwania@gmail.com Phone : 7604028799/9433602934
I am mailed the details of my plan as per new plan to videocon last week but no response was received from there side. My existing plan new diamond plan is not working. All channels has been closed by there side, inspite of sufficient balance in my account From last 10 days, I am trying to contact videocon but there call centre no is not working at all. There website and app are also not working. Leaving on option for poor customer to avail services. Daily a portion of balance is reduced but I am not enjoying the service. Further videocon d2h not complying the TRAI option. They are forcing people to take base service pack consisting of 187 channel, an unnecessary addition to customer bill .As per latest TRAI rule, customer are free to select 100 channel of there own choice either from free or pay channel list. But doesn't not providing such option to customer. From 1 Feb to 10 Feb, my balance goes on decreasing but I was not able to enjoy the channel which I wish to watch. My customer ID : 123992472 Name : Gobind Prasad didwania Email ID :gp.didwania@gmail.com Phone : 7604028799/9433602934
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by team d2h:
(5 of 5)
Dear Gobind,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
by team d2h:
(5 of 5)
Dear Gobind,
We tried to call on RTN (9830014401 / 7604028799/9433602934 ), but all the number are not contactable. We have sent refresh command related to issue of service not working.
Regards,
Team d2h
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