Connection not working, It is regarding my D2H connection and operator is Videocon.
Complain ID : JGJN032820 56 Complaint's Reply
DTH TV Complaint
Complaint Date : July 21, 2018
- State : Delhi
- City : South West Delhi
- Address: G-103, Sector-23, Ranjit Vihar-2, Dwarka
It is regarding my D2H connection and operator is Videocon.
My connection number is - 91751785
My connection has not been working since 8th Jul 2018 and I raised a complain about this on 12th of Jul when I returned home from out of station.
Initially customer card people said their engineer will call in 24 working hours and when no one turned up then I called them again on 13th Jul , they again said enginner will contact you in next 8 working hours.
I called them after next 8 hours got finished and they again raised a new complain saying that enginner will contact you in next 24 hours and since then I have been doing same stuff. calling them and getting same response.
it is my worst experience ever in my life with any operator. People are highly unprofessional and they do not listen any thing they just behave like a robot , have some set of fixed response.
They do not have even have any escalation matrics, They have their call centre in tier 2 cities when people even do not know how to talk and what to talk.
When I asked to disconnect my connection right away , the funniest answer I got is they can not do it as I still have got active connection till next month. it means I have to take this torture.
Could some one please take action and look into the matter. I am really helpless at this moment.
my phon no - 9049988445
My connection number is - 91751785
My connection has not been working since 8th Jul 2018 and I raised a complain about this on 12th of Jul when I returned home from out of station.
Initially customer card people said their engineer will call in 24 working hours and when no one turned up then I called them again on 13th Jul , they again said enginner will contact you in next 8 working hours.
I called them after next 8 hours got finished and they again raised a new complain saying that enginner will contact you in next 24 hours and since then I have been doing same stuff. calling them and getting same response.
it is my worst experience ever in my life with any operator. People are highly unprofessional and they do not listen any thing they just behave like a robot , have some set of fixed response.
They do not have even have any escalation matrics, They have their call centre in tier 2 cities when people even do not know how to talk and what to talk.
When I asked to disconnect my connection right away , the funniest answer I got is they can not do it as I still have got active connection till next month. it means I have to take this torture.
Could some one please take action and look into the matter. I am really helpless at this moment.
my phon no - 9049988445
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Connection not working by Videocon d2h:
(5 of 5)
Dear Customer,
Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.
Warm Regards,
Videocon d2h Team
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