OLA Parcel Service Fraud
Complain ID : JGJN064417 144
Delivery Complaint
Complaint Date : July 2, 2024
- State : West Bengal
- City : Kolkata
- Address: Kolkata
I am Abhijit Ghosh, an user of Ola Cabs(ANI Technologies Private Limited) since long time. I availed Ola Cabs service so many times and was satisfied by the services.
Somedays ago, I was seeing a new feature, that has arrived "Ola Parcel".
In the 1st week of May'24, I tried to order twice, but as no riders were available, it got cancelled and the order amounts have been refunded in my bank account. I have taken it positively and have no issues with that, as they are launching a new service, so there might be less riders.
However, On 14th May'24 I tried again with another order and this time got the rider and the parcel was delivered successfully. I was happy with it!
And On 16th May'24 I ordered again with a percel delivery and set the order without OTP and then got a rider (SEKH ABDUL) assigned to it. I was waiting for the parcel to get picked up. But after sometime, I was notified, that the parcel has been delivered.
I was so hungry and was waiting for the food parcel to be picked up and delivered to me, but I was shocked seeing the App, which says it was delivered
I went out and collected the parcel by my own and then had my lunch!
It's not only about the order amount(Rs.30), that was charged to me, more on that my precious time, my health( I had to went out with high fever)! I am so sad on it
I wanted to submit complaint on the App itself, but there were no options for raising a complain on this new parcel feature. There was no support or help option also that time as they newly launched this parcel service.
So, I went ahead and sent an email to the Ola support team, Grievance team and Nodal team with all the details, but no response received on that day. I waited and again followed up on that mail the day after, but no response. I was following up on that email after every 2/3 days asking about the response, but nothing received.
Then I added Ola Company's CEO to that mail. But so disappointed seeing no reply also after that. Today is 2nd July. It's been 45/46 days but still no one from the Ola team responded to me!
Came here for the help and support!
Please look into this matter!
Regards,
Abhijit Ghosh
Somedays ago, I was seeing a new feature, that has arrived "Ola Parcel".
In the 1st week of May'24, I tried to order twice, but as no riders were available, it got cancelled and the order amounts have been refunded in my bank account. I have taken it positively and have no issues with that, as they are launching a new service, so there might be less riders.
However, On 14th May'24 I tried again with another order and this time got the rider and the parcel was delivered successfully. I was happy with it!
And On 16th May'24 I ordered again with a percel delivery and set the order without OTP and then got a rider (SEKH ABDUL) assigned to it. I was waiting for the parcel to get picked up. But after sometime, I was notified, that the parcel has been delivered.
I was so hungry and was waiting for the food parcel to be picked up and delivered to me, but I was shocked seeing the App, which says it was delivered
I went out and collected the parcel by my own and then had my lunch!
It's not only about the order amount(Rs.30), that was charged to me, more on that my precious time, my health( I had to went out with high fever)! I am so sad on it
I wanted to submit complaint on the App itself, but there were no options for raising a complain on this new parcel feature. There was no support or help option also that time as they newly launched this parcel service.
So, I went ahead and sent an email to the Ola support team, Grievance team and Nodal team with all the details, but no response received on that day. I waited and again followed up on that mail the day after, but no response. I was following up on that email after every 2/3 days asking about the response, but nothing received.
Then I added Ola Company's CEO to that mail. But so disappointed seeing no reply also after that. Today is 2nd July. It's been 45/46 days but still no one from the Ola team responded to me!
Came here for the help and support!
Please look into this matter!
Regards,
Abhijit Ghosh
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