Multiple complaints against TIKONA for unstable network, multiple login requests etc
Complain ID : JGJN020652 38 Complaint's Reply
Delivery Complaint
Complaint Date : June 25, 2016
From past one month I am having frequent disruptions in my data. Every time i have to call tikona help desk to solve issue they then say no issue in my network but still the problem repeats. To call customer service it takes min 20 to 30min to talk to a customer executive by luck. i have called the toll number for resolution of my frequent disconnection issue but still my problem is not being treated seriously. And also, i am not using my registered number and i informed the same to tikona customer multiple executives and provided them my contact number and once an executive contacted me and said a technical person would visit my site and examine the physical cabling but i haven't heard anything regarding this from tikona yet. The problem is persisting since one month but no proper action is being taken yet i have call customer care for more than 30 times now and also left series of mail chain but getting no roper response. Also now i am having new problem in login for which i contacted router team. But still the problem is not resolved. There irrelevant and irresponsible reactions have caused mental harassment for me.
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RE: MULTIPLE COMPLAINTS AGAINST TIKONA FOR UNSTABLE NETWORK, MULTIPLE LOGIN REQUESTS ETC by Tikona Care:
(5 of 5)
Dear Subscriber,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU2675 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in
Regards,
Tikona Care
by Tikona care:
(5 of 5)
Dear Subscriber,
This is a gentle reminder to follow-up on your concern listed on June 27, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKJU2675 in the subject line.
Regards,
Tikona Care
RE: MULTIPLE COMPLAINTS AGAINST TIKONA FOR UNSTABLE NETWORK, MULTIPLE LOGIN REQUESTS ETC by Tikona Care:
(5 of 5)
Dear Subscriber,
Gentle reminder # 2
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
Response to Tikona by Divya:
(5 of 5)
I have already sent my details on 28th june to tikonacare@tikona.com and also customercare@tikona.com. Let me know if any other mail id's i need to add. Since past one month, i have been keep sending my issues and details to you. Are you not getting my mails or simply posting on jagograhak to show customer is not responding. Anyways i have mailed you keepinh mail@jagograhakjago.com in cc. ATLEAST NOW GO CHECK YOUR DATABASE FOR ALL MY MAILS AND CALLS.
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