Reliance Telecom Service Complaints, my RelianceGSM mobile regular billing issues

Complain ID : JGJN021550   59  

Consumer Redressal  Complaint Date : August 2, 2016
9867355558 is my RelianceGSM mobile no. and i use this no. for my work. All my clients only have this no.

My Plan is MaxValue1499 which offers Unltd local,std Calls & sms,5gb 3G data & post 5gb Ultd data reduced speed.

My bill should be Rs1725per/mth.

Since 3 months there is regular billing issues. I get wrongly charged for data & my services get disconnected stating high usage & when contact the Customer Service(C.S.)they say bill will generate in after 3days.
After several complaints they get wrong amt reversed & activate my service.

This month my service was deactivated on 24/07/16 even when I had approx. Rs700 credit in my A/C. I contacted C.S. & was advised the same story & was advised that in 2days service will activate.

Since then several complaints made with C.S. who has just given time for activation(3hrs,6hrs,1day,etc)

Fed up with these ongoing issues I raised compliant with Appellate Office(A.O.) on 26/07/16. I was advised in couple of hrs service will be activated. They also asked me to visit Reliance Store to activate service; however store manager mentioned he can’t do anything & asked to contact A.O. The visit to store was purely waste of time,money & efforts. I called A.O. again & was advised that billing reversal is processed & service should start in few hrs, I was also advised to pay advance on my A/C. My bill amt is Rs.1723 I had credit of Rs700 from past month. In spite of that I made extra payment of Rs1900 However to my surprise the services did not start so had to call them again & was advised to wait for 48/72hrs. I have caled A.O. several times but I am getting same revert everytime(you complaint is forwarded to concern department,wait 6hrs/48hrs). Its been more than 9days today i.e. from 24/07/16 to 02/0816 since my services are not functional & I am missing many important calls & business from valuable clients.
This issue is causing me a lot of mental harassment & embarrassment.

I demand proper solution for this ongoing issue & also need compensation for loss of business during the ongoing issue period.

Reply Now Contact Share

Related complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Consumer's reply and reviews

    It's entertains complaints where the value of goods or services paid as consideration does not exceed rupees one crore.

    Faridabad jal nigam

    Ashwani

    May 11, 2024

    Please maintain time table

    KUMAR SHUBHAM

    May 11, 2024

    Pls sir help me

    Shubham kumar

    May 10, 2024

    Hr Anita sharma and hr abhilash pandey And hr soniya Sharma and hr Aditya Sharma... Ye sab fraud h in logo ka mai number v mention kr rha hu 8058868144(Hr Aditya sharma) 7297035660( Hr Anita sharma) 8529172841(Hr soniya Sharma) 7726917558( airport ca...

    Shubham kumar

    May 10, 2024

    Dear Partner/Associate, We are accredited mandate to a renowned provider for bank instruments; BGs | SBLCs | LCs | DLCs ET AL for lease and sale, Issuance by HSBC Bank Oman, Barclays Bank London , Deutsche Bank, BNP Paribas, & AAA Rated Banks in ...

    Chayan Savangsri

    May 10, 2024

    2nd choach from BB end 50% fans are not working... Date:- 09/05/2024 Time :- 13:48 from Khopoli Stn Train no.:- 95008-C

    Rohan Shedge

    May 9, 2024

    i purchased item from Fatma merchant Mumbai and gpayed. now more than 2 months she is not giving tracking details how can i file a case againt her?

    Fathima Shazna

    May 8, 2024

    This game is froud and Only computer rises only lose of money and life and recharge and withdraw all most froud not refund this game plz uninstall this game Ye game sirf logo ko lut ne ke liye banaya gaya he or isme logo hamesh nukshan hi karte he is...

    Teen patti gold

    May 7, 2024

    Driver talk to phone during driving in midnight driving with one hand on jamnagar baroda route

    Rajesh Singh

    May 7, 2024

    सर, मी 2011 मध्ये आपल्या विद्यापीठात बीए तृतीय वर्ष याची परीक्षा नांदेड येथे दिली होती. पण त्या परीक्षेत मी लेखी परीक्षेमध्ये पास असून मला प्रात्यक्षिक परीक्षेत नापास करण्यात आले होते . परंतु माझ्या काही शारीरिक कारणास्तव मी पुन्हा परीक्षा देऊ शकलो न...

    Dnyanoba more

    May 4, 2024