Zomato Order delivery - I ordered a food item from the delivery app Zomato
Complain ID : JGJN039505 80
Consumer Complaint
Complaint Date : July 11, 2019
- State : Maharashtra
- City : Mumbai
I ordered a food item from the delivery app Zomato on 10th June 2019 at 10.23 pm. I tracked the order on the app and after about half an hour it showed me the status as "Order is on the way"......After few mins someone from them called me and before i could pick it up, it got disconnected. I called that number right back but no one was picking up the call. I kept on waiting and when the order did not arrive even after an hour i messaged Zomato customer care to which no one responded. I had no choice but to wait but eventually the order never arrived that day and i had to suffer a lot of embarrassment that day. The next morning when i checked the Zomato app, it said the order status "Delivered" whereas it never came to me and also some one from Zomato had replied to my last night's message after 1 hour of me sending the message. I wrote to them on Twitter that day and they took the order details and said that someone will contact me but no one did and they stopped replying to my further messages as well. What a pathetic customer service. I submitted a complain through the Consumer helpline website but the company closed it by updating fake information on it and completely denied any responsibility. Docket number 1378572
Related complaints
-
Not Showing DD Sports Channel - Is it TATA Sky ruling out Courts order or Videocon?Amar Jadhav / Consumer Complaint / June 22, 2019 / PimpriChinchwad / MaharashtraHello, I'm Videocon D2H consumer. Id- 170782087 While on on Star Sports channels it shows live telecast is also available on DD Sports but we try to switch it displays " As per the Hon'ble Court order DD SPORTS channel will not be available during IC... -
REFUND NOT DONE, my loan got cancelled from bank due to not taking disbursement.PRABHAKARMANI TIWARI / Consumer Complaint / May 19, 2019 / Nagpur / MaharashtraI HAVE TAKEN A HOME LOAN ON 13.03.2018 but i couldn't process the registry of my plot because the registry of that area was closed from the government and my loan got cancelled from bank due to not taking disbursement. But I paid 9 EMI to bank bank t...
-
Jeevansathi is fraud - takes money and then deletes profileInshul / Consumer Complaint / May 12, 2019 / Mumbai / MaharashtraJeevansathi has done this time and again, with different customers. It took money for 3 months of membership and then within a week, it deleted my profile YUSS5763 without giving any reason. I have tried to approach their customer care helpline throu...
-
Tide Washing Powder ( Jasmine & Rose) - P&G india-CompanyLidwin Noronha / Consumer Complaint / May 3, 2019 / Mumbai / MaharashtraI have been using Tide washing powder for more than 15 years. But Of late I noticed that the above powder leaves purple and blue stains on white clothes hence ruined all our white garments. Since we use only Tide and no other detergent and also white...
-
Cheating in the quantitiy of Classic FRappe 325 ml cold coffee served in the outlet on 14 Apr 19Rajesh Wadhwa / Consumer Complaint / April 29, 2019 / Mumbai / MaharashtraI had ordered two cold coffee classic Frappe 325 ml vide order no 295 on 14 Apr 19 at 5:42 PM at the above outlet. When I checked for the quantity printed on the disposable glass i found no mention. Besides by experience i could make out that the qua...
-
Regarding my order, I ordered food from zomato.comWrushali Doye / Consumer Complaint / April 9, 2019 / Pune / MaharashtraI ordered food from zomato.com i called the restaurant as well as the delivery but both of them switched off their phone and the food was showing delivered which was not delivered and I already paid the amount for it.
Service issue | Complaint | Query | Feedback | Suggestion | Reply