Complaint online on web site Videocon customer care for defective products
Complain ID : JGJN027032 43 Complaint's Reply
Consumer Complaint
Complaint Date : April 21, 2017
- State : Madhya Pradesh
- City : Indore
- Address: 35, ADARSH NAGAR MANIK BAGH ROAD INDORE M.P.452004 Mobile No.9229569354
washing machine date of purchase21.05.2016, invoice 508 Bombay electric house MTH compound Indore, refrigerators REF VZ263/2016 date of purchase 18.07.16 CHALLAN NO.1287
complaint online on web site Videocon customer care, various complaints on state service center and local service center. Ref No. latest 1204170179, 2303170003, 1204170179, 1907160059, 2707160155.
Complaint launched at VK-HNDYHM and IM SERVICE and visited for, services: 19.07.16,27.07.16,28.07.16,Nov. 2016, 23,24 25, 30.03.17 for Washing Machine and freeze.
1) Both the products was continuous under repair and maintenance but could not be repaired till date. Some part of washing machine was taken out by Mr. asharaf the staff and deposited to company on 30.03.2017 till date it is with company only.
2) The refrigerator sounds like diesel engine, I have some clips with me but there is no way to send, many times I have shown to your technician. They used to put hot water in and tried to repair the effort was waste.
3) We complaint again and again but they do not take seriously. The example is they massaged thrice on04.04.17, 09.09.17 and 18.04.17 did not visited. Then I went to visit the service center (Mr. firdosji) he told me to visit at 6:00PM, did not come to house.
4) Machine has been completely damaged by getting repair again and again. It is put in house in three pieces. I have some photographs of machine and video clips but there is no way to send to you.
It is not possible to keep the same products in the house they are useless. Refrigerator was put off for two months from the date of purchase. The situation is compelling me to go for legal proceeding with support of media person if you are not giving me the following solution within 07 days.
My final request to you is:
• Replace the products with new and latest technology and guarantee from the date of replacement within 07days from the date of receiving this letter otherwise expenditure for legal proceeding and other expenses will be at your part and to be compensate by Vendor Company.
• Till date I have expended Rs.22,000 (Twenty two thousand only) to arranged the facilities from outside. Compensate the amount soon as possible.
Your Customer
(Dr. Maneesh Kant Arya)
35, ADARSH NAGAR
MANIK BAGH ROAD INDORE
M.P.452004
Mobile No.9229569354
Alternate No.8827660353
Email: maneesharya@gmail.com
complaint online on web site Videocon customer care, various complaints on state service center and local service center. Ref No. latest 1204170179, 2303170003, 1204170179, 1907160059, 2707160155.
Complaint launched at VK-HNDYHM and IM SERVICE and visited for, services: 19.07.16,27.07.16,28.07.16,Nov. 2016, 23,24 25, 30.03.17 for Washing Machine and freeze.
1) Both the products was continuous under repair and maintenance but could not be repaired till date. Some part of washing machine was taken out by Mr. asharaf the staff and deposited to company on 30.03.2017 till date it is with company only.
2) The refrigerator sounds like diesel engine, I have some clips with me but there is no way to send, many times I have shown to your technician. They used to put hot water in and tried to repair the effort was waste.
3) We complaint again and again but they do not take seriously. The example is they massaged thrice on04.04.17, 09.09.17 and 18.04.17 did not visited. Then I went to visit the service center (Mr. firdosji) he told me to visit at 6:00PM, did not come to house.
4) Machine has been completely damaged by getting repair again and again. It is put in house in three pieces. I have some photographs of machine and video clips but there is no way to send to you.
It is not possible to keep the same products in the house they are useless. Refrigerator was put off for two months from the date of purchase. The situation is compelling me to go for legal proceeding with support of media person if you are not giving me the following solution within 07 days.
My final request to you is:
• Replace the products with new and latest technology and guarantee from the date of replacement within 07days from the date of receiving this letter otherwise expenditure for legal proceeding and other expenses will be at your part and to be compensate by Vendor Company.
• Till date I have expended Rs.22,000 (Twenty two thousand only) to arranged the facilities from outside. Compensate the amount soon as possible.
Your Customer
(Dr. Maneesh Kant Arya)
35, ADARSH NAGAR
MANIK BAGH ROAD INDORE
M.P.452004
Mobile No.9229569354
Alternate No.8827660353
Email: maneesharya@gmail.com
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by Videocon:
(5 of 5)
Dear Dr. Maneesh Kant Arya,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at write2us@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
by Videocon:
(5 of 5)
Dear Dr. Maneesh Kant Arya,
Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same.
Regards,
Videocon Customer Support Team
Refusal to Replace defaulty ACTIVA5G by Ashwini Sharma:
(5 of 5)
I am Ashwani Sharma from indore (m.p) i had complain about my Activa 5g ,I am facing problem in my activa from day one which is not start properly and one day stop on the way. I complain again and again but DOSHI HONDA'S sales Manager & Relationship manager use abuse language (mobile number: 9934333770) don't response me and put my call on hold. DOSHI HONDA sold me a defect piece that's why i want to replace my two wheeler ACTIVA 5G But they had refuse to replace defective ACTIVA5G.
engine number - JF50E77O4650 Model number SCV10J ACTIVA5G 2/D STD B220 BLUE 2018
CHASSIS NUMBER: ME4JF50ADJ7046784
For further details of my two wheeler check attach Receipt .
I request you to understand my problem .I suffer very much and showroom address plot no. 88 scheme no. 114 part li A.B road Indore 452001 (Near patel Motors)
SHOWROOM PERSON DETAIL & CONVERSATION:
SALE PERSONS NAME- DEENU KUMAR
MOBILE NUMBER- 8319595796
SERVICE INCHARGE NAME - ABHISHEK (He was not ready for check vehicle)
MOBILE NUMBER-7415360384
DOSHI HONDA RM MOBILE NUMBER-9669441999(HE HAD NOT RESPONSE PROPERLY & CUT THE CALL )
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