Complaint D2H Videocon After Recharge the Set top box not start
Complain ID : JGJN031789 211 Complaint's Reply
Consumer Complaint
Complaint Date : May 14, 2018
Dear Sir,
I have recharge for six month but my set top box not working. My Customer ID is 55555884. My Complaint ticket no. is 58721079.
I call to customer care continues but not satisfactory answer given by supervisor and manager also.
Every time they insist me to call engineer and charge of Rs. 200/-.
We have face this type of issue in 2016 also.
I escalate the issue from Executive->Supervisor->Manager, then they resolve the same in 10-15 minutes without any engineer visit at my home.
I really surprise every recharge i got the bed experience like that to charge Rs. 200/- from engineer visit at place.
Please look into the matter and resolve at urgent basis.
Santosh
8758799911
I have recharge for six month but my set top box not working. My Customer ID is 55555884. My Complaint ticket no. is 58721079.
I call to customer care continues but not satisfactory answer given by supervisor and manager also.
Every time they insist me to call engineer and charge of Rs. 200/-.
We have face this type of issue in 2016 also.
I escalate the issue from Executive->Supervisor->Manager, then they resolve the same in 10-15 minutes without any engineer visit at my home.
I really surprise every recharge i got the bed experience like that to charge Rs. 200/- from engineer visit at place.
Please look into the matter and resolve at urgent basis.
Santosh
8758799911
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Complaint D2H Videocon After Recharge the Set top box not start by Videocon d2h:
(5 of 5)
Dear Santosh,
Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.
Warm Regards,
Videocon d2h Team
No signal by R.Raja:
(5 of 5)
I recharger to D2H box.but no signal athorwise I call customer care but no responce
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