Consumer complaint against Sethi General Store for rolling suitcase warranty

Complain ID : JGJN019490   30   Complaint's Reply

Business Complaint  Complaint Date : May 28, 2016
I bought a rolling suitcase on 18 Feb 2016 with warranty of three years on zip and wheels.

After a month, I returned the suitcase to the shop, as a wheel broke. They accepted and told that it will be repaired.

When I approached to have my repair suitcase, I found that there is no repair and the shopkeeper is asking Rs. 400/- for repair.

I showed him receipt and told that it was covered under warranty that is why he accepted the suitcase for repair.

Shopkeeper, refused to entertain any repair. I would like to have my suitcase repaired/ replaced as it is reported within warranty period.

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