Exchange of partial product received Snapdeal is not providing me the solution
Complain ID : JGJN024661 57 Complaint's Reply
Airtel Complaint
Complaint Date : November 29, 2016
- State : Delhi
- City : South Delhi
- Address: 246, 1st Floor
Dear Support,
I am writing this mail because Snapdeal is not providing me the solution.
I have ordered one UrbanStyle 360 Degree Rotating Bucket Mop ( MultiColor ) (URL http://bit.ly/2gEqrYT )But received partial product the connector was missing. When I raised complain for the same. Snadeal pick the product and now saying you have sent us different product.
I ask them to provide images for both one at the time of packing the product and one you have received as return. Call to Snapdeal many a time but no resolution received.
Please help me to solve the issue.
Below are order details
Order ID: 16426476541
Placed on 30 Oct, 2016
Seller Information
SHIRAZ HOME PRODUCTS
Shipping Information
Amit Kumar Sharma,
SH 16/18A-1K, KADIPUR, SHIVPUR, ,Pachopandava Gali , Varanasi
Uttar Pradesh - 221003
Mobile No: 8601390000
Paid Rs. 559/-
I am writing this mail because Snapdeal is not providing me the solution.
I have ordered one UrbanStyle 360 Degree Rotating Bucket Mop ( MultiColor ) (URL http://bit.ly/2gEqrYT )But received partial product the connector was missing. When I raised complain for the same. Snadeal pick the product and now saying you have sent us different product.
I ask them to provide images for both one at the time of packing the product and one you have received as return. Call to Snapdeal many a time but no resolution received.
Please help me to solve the issue.
Below are order details
Order ID: 16426476541
Placed on 30 Oct, 2016
Seller Information
SHIRAZ HOME PRODUCTS
Shipping Information
Amit Kumar Sharma,
SH 16/18A-1K, KADIPUR, SHIVPUR, ,Pachopandava Gali , Varanasi
Uttar Pradesh - 221003
Mobile No: 8601390000
Paid Rs. 559/-
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by Snapdeal:
(5 of 5)
Dear Amit Kumar Sharma,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
by Snapdeal:
(5 of 5)
Dear Amit Kumar Sharma,
We hope your concern is resolved. Please drop us an email at writetous@snapdeal.comin case you need any further assistance.
Regards,
Team Snapdeal
Kindly refund it to my Freecharge Wallet by SUMIT SHARMA:
(5 of 5)
Kindly refund it to my Freecharge Wallet.
As the card used at the time of purchase has been closed.
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