Airter fiber internet not working for last 7 days.
Complain ID : JGJN063383 49
Airtel Complaint
Complaint Date : July 14, 2023
- State : Maharashtra
- City : Pune
- Address: Wakad
Hi,
There was unplanned outage for first 2 days started around 6-7 July-23 and auto ticket got created and due to that i could not create ticket. got message on 8-July-23 that outage issue is resolved however not for me and seems few more customers. Raised complaint on 8-July and since then no resolution. after many follow-up an engineer came and could not resolve issue he mentioned issue would resolve by night but it did not and after that so many follow-up calls/escalation over phone and email however no one is providing issue detail/estimate when it will resolve. every time customer care respond that ticket is prioritized and someone will respond in couple of hours but no one is responding. this is the worse experience with airtel service.
There was unplanned outage for first 2 days started around 6-7 July-23 and auto ticket got created and due to that i could not create ticket. got message on 8-July-23 that outage issue is resolved however not for me and seems few more customers. Raised complaint on 8-July and since then no resolution. after many follow-up an engineer came and could not resolve issue he mentioned issue would resolve by night but it did not and after that so many follow-up calls/escalation over phone and email however no one is providing issue detail/estimate when it will resolve. every time customer care respond that ticket is prioritized and someone will respond in couple of hours but no one is responding. this is the worse experience with airtel service.
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